How To Prevent A Verbal Escalation?
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How To Prevent A Verbal Escalation?
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About this listen
- Maintain a structured and adequate environment.
- Avoid confrontation.
- Know the concern of the person who attacks you.
- Offer realistic alternatives.
- Redirect attention to another topic or activity.
- Show empathy and support the patient by identifying demands and feelings.
Find out more in this podcast.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.