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In this episode of the Built Local Podcast, we sit down with Trey, owner and operator of Resto Pros in Central Arkansas, to break down how he built a fast-growing restoration company in one of the most demanding home service industries.

From responding to emergencies at all hours to helping homeowners through some of the worst days of their lives, Trey shares what it really takes to run a restoration business — and how trust, integrity, and relationships drive nearly all of his growth.

We dive into how he transitioned from engineering into business ownership, why 95% of his jobs come from word-of-mouth, and how doubling his Google reviews led to a noticeable increase in inbound leads.

If you're in any home service business, this episode is packed with real-world insights on growth, marketing, and building a reputation that drives consistent referrals.

🔗 About Resto Pros of Arkansas

👉 Website: https://www.restopros.co/ar-bryant-central/

👉 Socials: https://www.facebook.com/restoproscentralarkansas/#investing

Review Harvest helps local businesses automate their Google reviews, respond to feedback, and repurpose reviews across their website and social media — all in one simple system.

🎯 What This Video Covers
• How Trey transitioned from engineering into restoration
• The personal experience that led him into the industry
• What restoration businesses actually do (water, mold, fire damage)
• Why most calls come on customers’ worst days
• How he built the business from scratch in 2022
• Why 95% of his leads come from word-of-mouth
• Boots-on-the-ground marketing strategies that work
• Building relationships with plumbers, realtors, and insurance agents
• The importance of honesty and setting expectations early
• How to truly “go above and beyond” for customers in tough situations
• Real example of exceptional customer service (temporary kitchen setup)
• The challenges of running an emergency service business
• Managing unpredictable demand and scaling crews quickly
• Simple homeowner tips to prevent costly damage
• Why early detection saves thousands of dollars
• How doubling reviews led to more Google leads
• The long-term impact of reviews on rankings and revenue
• The biggest mistake new business owners make (doing everything themselves)
• Why hiring earlier can accelerate growth

⏱️ Timestamps

0:00 Intro
0:30 Trey’s background and business overview
1:00 How he got into restoration
3:00 Transition from engineering to business owner
4:00 Early marketing and getting first jobs
5:00 First year growth and traction
6:30 Delivering great customer experiences
8:00 Real story of going above and beyond
10:00 Challenges of restoration businesses
12:00 Growth plans for the future
13:30 Tips for homeowners to prevent damage
15:00 Why awareness is key
16:30 Experience with Review Harvest
17:00 Review growth and Google lead impact
19:00 Advice for business owners

#RestorationBusiness #HomeServiceBusiness #LocalBusiness #Entrepreneurship #GoogleReviews #SmallBusiness #WaterDamage #MoldRemoval #BuiltLocal #ServiceBusiness