How Nurses Calm Healthcare Technology’s Chaos
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How Nurses Calm Healthcare Technology’s Chaos
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About this listen
What happens when healthcare technology is built without the people who use it most?
In this episode of Success in Chaos, Angela and Kandice sit down with Dr. Melinda Kidder, DHA, MSN, RN, CENP, MPHC, Chief Nursing Officer for the Office of the National Coordinator for Health IT, to unpack one of the most overlooked drivers of success in healthcare innovation: frontline clinician involvement.
From her journey as a CNA to shaping national health technology policy, Dr. Kidder shares hard-earned lessons from the early days of EHR adoption—and why those same mistakes are now being repeated in the age of AI.
You’ll learn:
- Why nurses must be involved from day one—not as an afterthought
- The biggest disconnect between tech design and real clinical workflows
- What most organizations get wrong about AI adoption
- How to build governance models that actually work
- Why “closing the loop” is the most overlooked step in implementation
If you’re a healthcare executive, operator, or innovator trying to make technology actually deliver outcomes—not just features—this episode is a must-listen.