AI isn’t just a technology story — it’s an organizational one. From talent and transformation to data and decision-making, this season of Where AI Works uncovers how top executives are building the structures and the mindsets that make AI work at scale.

On this special recap and review episode, host Peter Cappelli looks back at the key takeaways from his conversations with Karalee Close, the Global Lead for Talent & Organization at Accenture; Vivian Sun, the Senior Director of Data & AI, Enterprise Architecture and IT Transformation at Jabil Incorporated; Greg Ulrich, the Chief AI & Data Officer at Mastercard; and Sohaib Perwaiz, the Group Business Engagement Lead at RBC Borealis. In each conversation, you’ll hear a first-hand perspective on how they’re guiding their companies through this transformational time, balancing innovation with governance, and experimentation with measurable business value. You’ll also get more of Peter’s expert analysis, including two important observations for any business leaders grappling with AI implementation within their own organizations.

Episode Highlights:

2:47 - Karalee explains how implementing AI requires a deep understanding of the roles and tasks within an organization, in order to re-skill employees as needed.

4:39 - Vivian talks about the first AI use-case within her organization, and how it served as a way to gain attention and support from executives.

6:42 - Greg discusses how AI implementation at MasterCard required not just alignment from internal stakeholders, but buy-in from other external partners as well.

8:36 - Sohaib shares RBC’s perspective on the importance of keeping “humans-in-the-loop”, especially as it relates to client relationships.