In this episode of Heart and Graft, Nicky explores whether virtual and hybrid teams can ever feel as kind, connected and compassionate as working in the same room. Drawing on conversations with digital learning specialist and mindfulness teacher Alison Potter, and coach Sara Knight, the episode unpacks the benefits of online work, the three practical challenges, and the mindset shift that lets humanity “vibrate through” the screen.​

You will hear stories of online sessions that began as a “car crash” and evolved into confident, interactive spaces, research on teaching compassion virtually, and a powerful account of how being at home helped a client open up about burnout in ways they might never have done face to face. Nicky distils their insights into practical tips for anyone leading virtual teams or online sessions.​

• To understand the real benefits and pitfalls of virtual working, beyond the usual productivity headlines.​

• To hear evidence and lived experience on whether psychological safety and trust can genuinely flourish online.​

• To learn concrete practices for making your virtual meetings and teams feel more human, compassionate and inclusive. As well as,​ ideas for handling Zoom fatigue, tech wobblies and emotional conversations when you are not in the same room.​

You can connect with Alison on LinkedIn and with Sara on LinkedIn or via her website.

Imposter feelings are not a personal flaw, they are often the price of caring deeply and learning. In this episode of Heart and Graft, Nicky explores why so many thoughtful, conscientious professionals secretly feel like frauds and what leaders and teams can do to turn down the volume on that inner critic. We explore the origins of Imposter Phenomenon, and how some organisations are helping to combat it.

Why listen:

• To normalize imposter feelings.​

• To collect playful but powerful practices (like “failure cakes”) you can adapt for your own workplace.​

• To learn a simple mindset tool you can use yourself or when coaching others to challenge harsh self-talk.​

Ready to hit the fast lane to better workplace communication? In this solo episode, Nicky takes you on a playful journey across the Social Styles landscape. Through a vivid road-trip story, discover why understanding—and flexing—your style is the key to thriving teams and smoother days at work. Whether you’re a Driver, Amiable, Analytical, or Expressive (or just confused), tune in for insights, and tips on crossing the communication finish line together.

• Learn a memorable framework for understanding the different preferences we have when we communicate.

• Pick up practical strategies to adapt your style, build rapport, and cut down on workplace friction.

• Relatable analogies make theory stick.

• Be inspired by a fun "flex your style" challenge you can try this week.