Hear Monica Aguilo, Senior Director, Consumer Insights, Strategy, & Social Impact, MANSCAPED
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Hear Monica Aguilo, Senior Director, Consumer Insights, Strategy, & Social Impact, MANSCAPED
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About this listen
Hear why empathy is crucial in customer journey research. Listen how expanding data – qualitative and quantitative – helps avoid segment bias and gain a comprehensive customer journey view. Listen why aligning customer journey insights with business impact objectives is the perfect recipe for baking the “gift-that-keeps-on-giving”.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.