Episodes

  • Tech Support Highs and Woes w/ Roman

    Tech Support Highs and Woes w/ Roman
    Nov 20 2025
    In this candid and comprehensive episode, Bryan sits down with Roman to tackle one of the most frustrating yet crucial aspects of the HVAC industry: technical support. What starts as a conversation about their own tech support nightmares quickly evolves into a deep dive examining the entire ecosystem—from manufacturers and distributors to technicians and sales reps—and how each player can improve the support experience. Roman opens up about his recent tech support struggles, including having to search Russian websites just to find service manuals for major brand equipment. This leads to a broader discussion about the fundamental problem: as HVAC equipment becomes increasingly complex with proprietary controls and advanced technology, manufacturers have simultaneously made it harder to access the information needed to service that equipment. The conversation highlights how the old "I never called tech support" mentality of veteran technicians is no longer viable when you're dealing with VRF systems, building automation, and equipment-specific protocols that require specialized knowledge. The hosts emphasize that good documentation isn't just helpful—it's essential, and manufacturers who hide behind "brand protection" are actually damaging their reputation in the long run. The episode doesn't just complain about problems; it offers real solutions. Bryan and Roman discuss what technicians need to do before calling tech support (hint: know your superheat, subcooling, and basic electrical readings), what makes great tech support personnel, and why investing in these roles pays dividends. They share inspiring examples of distributors and reps who go above and beyond, like the Johnstone team in Louisiana who actively seek out field experts when manufacturers can't provide answers. The conversation also touches on why tech support and education roles are chronically underpaid, and how properly compensating and supporting these positions could transform the industry. Perhaps most importantly, the hosts emphasize that everyone in the HVAC ecosystem is working toward the same goal: keeping end clients comfortable and satisfied. When manufacturers, distributors, reps, contractors, and technicians recognize this shared objective and work collaboratively rather than defensively, everyone wins. The episode concludes with practical advice for sales professionals, including the importance of ride-alongs and adopting the "I got it" mentality that turns good salespeople into indispensable partners. Topics Covered Service Manual Accessibility: The critical need for manufacturers to make documentation easily searchable and available online, not hidden behind outdated processesManufacturer Responsibilities: Why "protecting the brand" often backfires and how transparency builds loyaltyTechnician Preparation: What basic measurements and troubleshooting steps should be completed before calling tech supportTech Support Personnel: The importance of properly compensating and supporting tech support staff to reduce burnout and turnoverDistributor and Rep Excellence: How the best wholesalers and reps go beyond just forwarding emails to actively solve problemsThe "I Got It" Sales Approach: Why taking ownership of customer problems is the key to building lasting relationshipsCross-Brand Part Referencing: The need for universal parts cross-referencing across sister brands and product linesField Ride-Alongs: Why B2B sales professionals should spend at least one day per month in the field with techniciansLegacy Product Support: The frustration when manufacturer partnerships dissolve and orphaned equipment becomes unsupportableAI in Tech Support: Why throwing technology at support problems without understanding the root issues is a waste of money Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.
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    1 hr and 14 mins
  • The Current War - Tesla, Edison & Westinghouse - Short #266

    The Current War - Tesla, Edison & Westinghouse - Short #266
    Nov 18 2025

    In this short podcast episode, Bryan is back for yet another history lesson. This time, the subject is the current war with Tesla, Edison, and Westinghouse.

    The current war was fought in the late 1800s with lightbulbs, electrocutions, and a World's Fair that dazzled the entire world. Edison didn't necessarily invent the lightbulb, but he made it commercially viable by inventing the infrastructure needed to make it work; electricity worked one way and performed well in small cases. However, voltage drop was a problem with direct current (DC) circuits; Edison was okay with decentralized (localized) power generation with centralized control under the Edison Electric Light Company.

    Tesla proposed a system using alternating current (AC), which could be sent hundreds of miles with minimal loss thanks to a transformer (which could step down high voltages from the utility source). AC power steps up at the utility and then down at several points between the utility source and the end user. This vision was at odds with Edison's DC system. Tesla, who had worked under Edison, sold his patents to George Westinghouse.

    Edison began a propaganda campaign against AC power, emphasizing its dangers. However, Tesla harnessed the powers in his lab to demonstrate its potential; while impressive, it didn't necessarily prove the safety to the public. The Chicago World's Fair was the battleground of the current war: both Edison and Westinghouse submitted bids, and the latter's was half the price. The World's Fair was lit purely by AC power and proved its usefulness to the world (primarily to Westinghouse's financial benefit). DC faded into obscurity as a means of powering cities, and although Edison was a showman and salesman, his invention was upstaged when it mattered most.

    However, DC made a comeback over a century later, particularly with the rise of electronics, LED drivers, and solar power. It can now move power over ultra-long distances, too.

    Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

    Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

    Subscribe to our podcast on your iPhone or Android.

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    Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.
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    15 mins
  • An R-454B Ramble w/ Elliot

    An R-454B Ramble w/ Elliot
    Nov 13 2025
    In this raw and unfiltered episode, Bryan sits down with Elliot, a senior service tech and newly minted install supervisor, to discuss the realities of working with R-454B refrigerant in the field. What starts as a technical discussion about the new A2L refrigerant quickly evolves into a candid conversation about industry frustrations, manufacturer accountability, and the practical challenges technicians face with the latest refrigerant transition. With four years of hands-on experience, Elliot brings fresh perspectives on everything from charging procedures to equipment reliability issues. The conversation takes an honest look at the R-454B rollout, which Bryan describes as a massive industry failure. Unlike typical manufacturer talking points, this episode dives into real problems technicians are experiencing: extended charging times, subcooling drift, and equipment component failures. Bryan and Elliot discuss how R-454B systems can take up to an hour to stabilize compared to the 15-20 minutes they were accustomed to with R-410A. This isn't just an inconvenience—it's affecting how technicians approach charging procedures and follow-up visits. The episode also explores theoretical explanations for R-454B's unusual behavior. Bryan presents two hypotheses about why the refrigerant takes so long to reach equilibrium: either density differences between R-32 and R-1234yf are causing stratification in the condenser, or one component is settling at the top and acting like a non-condensable. While admitting he's "not a mathy details guy," Bryan encourages field technicians to investigate these phenomena using thermal imaging cameras and careful observation. This practical, boots-on-the-ground approach to understanding new technology exemplifies the podcast's commitment to real-world problem-solving. Beyond technical discussions, the conversation touches on broader industry issues, including the politics behind refrigerant selection, manufacturer warranty support (or lack thereof), and the challenges faced by contractors trying to maintain fair pricing while dealing with new equipment failures. Bryan and Elliot also address the reliability concerns with new A2L safety components like dissipation boards and refrigerant sensors, noting that while failure rates aren't dramatically higher than other components, they represent additional potential failure points that weren't previously necessary. Topics Covered R-454B Charging Behavior: Extended stabilization times (up to 1 hour vs. 15-20 minutes for R-410A) and subcooling drift over timeField Charging Strategy: Why technicians are intentionally undercharging slightly and relying more on line length specificationsA2L Safety Components: Dissipation boards and refrigerant leak sensors—their function, failure rates, and nuisance alarmsRefrigerant Stratification Theory: Potential explanations for delayed equilibrium involving density differences and non-condensable behaviorIndustry Politics: The R-454B vs. R-32 debate, GWP legislation, and lobbying efforts that shaped current refrigerant standardsManufacturer Accountability: Warranty support issues, untested components, and the financial burden on contractorsRecovery and Reuse Concerns: Questions about blend consistency when recovering R-454B and tank contamination issuesFuture of HVAC: Discussion of heat recovery chillers, secondary fluid systems, and emerging refrigerant-free technologiesPressure Testing Requirements: New legislation requiring extended pressure tests and improved brazing practicesPractical Field Advice: Using thermal imaging to diagnose condenser behavior and verify proper refrigerant distribution Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.
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    40 mins
  • Psychrometrics and the Magic Line - Short #265

    Psychrometrics and the Magic Line - Short #265
    Nov 11 2025

    In this short podcast episode, Bryan talks about psychrometrics and the magic line inside a messy-looking chart. The psychrometric chart is a key tool for understanding the relationship between air and water.

    "Psychrometric" comes from the Greek roots for "cold" and "measurement." As such, a tool called the psychrometer (with paired wet-bulb and dry-bulb thermometers) could measure two different temperatures, and we could use these to determine how much water vapor the air can hold (even though the air doesn't "hold" water vapor; it's all about vapor pressures).

    The psychrometric chart was developed with the contributions of James Apjohn and William Ferrell in the 1800s, but Willis Carrier was the one who drafted the paper titled "Rational Psychrometric Formulae" in 1911. He created a chart that plotted temperature, humidity, and enthalpy on a single piece of paper.

    The horizontal axis represents the dry-bulb temperatures, the curved lines represent relative humidity, the left axis represents humidity ratios, the diagonal lines represent wet-bulb temperatures, and the other angled lines represent enthalpy. Every possible air condition can be plotted on the chart. Moving horizontally changes sensible heat (temperature), and moving vertically changes latent heat (moisture content); both are critical to human comfort.

    The "magic line" is the dew point. When this line is crossed, that's when surfaces like ducts or HVAC coils begin to sweat, as air can't hold any more moisture. You can use this information and the psychrometric chart to help you make sense of customer complaints (e.g., "clammy") and predict how air and moisture will behave if you adjust airflow or add insulation.

    Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

    Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

    Subscribe to our podcast on your iPhone or Android.

    Subscribe to our YouTube channel.

    Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.
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    13 mins
  • Learning Hydronics, Boilers and Steam w/ Ray Wohlfarth

    Learning Hydronics, Boilers and Steam w/ Ray Wohlfarth
    Nov 6 2025
    In this episode of the HVAC School podcast, Bryan sits down with Ray Wohlfarth, a seasoned HVAC contractor and prolific author who has dedicated over 30 years to mastering the art and science of boiler systems. What began as a competitive disadvantage—competitors claiming he knew nothing about boilers—became Ray's driving passion. Through daily reading, countless mistakes, and an unwavering commitment to learning, Ray transformed himself into one of the industry's most respected voices on hydronics and steam systems. Ray shares the personal story of how legendary author Dan Holohan literally "saved his marriage" with his book on one-pipe steam systems. When Ray and his wife moved into their first house with steam heat, mysterious banging sounds threatened domestic harmony until Dan's book provided the answers Ray desperately needed. This experience inspired Ray to pay it forward, eventually authoring 14 technical books himself—all written with the vision of a technician stuck in a boiler room at 9 PM on a Friday night, frantically searching for solutions. The conversation dives deep into practical wisdom earned through experience. Ray emphasizes the critical importance of safety in boiler rooms, recounting a harrowing story of a hospital engineer who bypassed safety controls and manually lit a boiler with a flaming broom—resulting in dangerous explosions. He stresses that technicians should always identify escape routes before beginning work, as a lifting relief valve can quickly fill a room with steam, displacing oxygen and eliminating visibility. Beyond safety, Ray shares diagnostic techniques like listening for dripping, hissing, or the "Rice Krispies" sound that indicates scaling, and visually inspecting for soot streaks that reveal combustion problems and potential carbon monoxide issues. Throughout the episode, Ray's philosophy shines through: humility, continuous learning, and the joy of solving complex problems. Whether discussing the holistic nature of steam system troubleshooting, the importance of water quality treatment, or the surprising efficiency of properly designed steam systems (like the LEED Gold-certified Empire State Building), Ray's expertise and passion are evident. His advice for aspiring boiler techs is simple but profound: read 15 minutes daily about your industry, engage with online communities like HeatingHelp.com, and never stop learning from every service call. Topics Covered Ray's Journey: Transitioning from Carrier air conditioning to boiler expertise over 30+ yearsThe Writing Process: Creating 14 technical books designed specifically for technicians in the fieldDan Holohan's Influence: How Dan's books and mentorship shaped Ray's career and literally saved his marriageBoiler Room Safety: Critical importance of identifying escape routes and recognizing dangerous practicesDiagnostic Techniques: Using your senses—listening for dripping, hissing, and scaling sounds; looking for soot, leaks, and discolorationNear-Boiler Piping: Why 90% of steam boiler installations have incorrect piping and the importance of proper insulationSteam vs. Hydronic Systems: Key differences in troubleshooting approaches and why steam operates more like air conditioning than hydronicOne-Pipe vs. Two-Pipe Steam: Fundamentals of steam system design, traps, and venting behaviorCondensing Boilers: The reality of "conditional condensing" and why 95% efficiency requires specific return water temperaturesRadiant Heat Comfort: Why hydronic radiant heating provides superior comfort compared to forced airWater Quality Issues: The critical importance of water treatment, the mystery of deteriorating fittings, and potential chlorine impactsLearning Resources: The value of HeatingHelp.com, reading 15 minutes daily, and engaging with online communitiesRay's Book Series: Overview of his "Lessons Learned" series and specialized books on brewery boilers and wiring diagramsCommon Mistakes: Real-world troubleshooting stories including the mystery of the 2-degree delta T and lessons in humility Check out some of Ray's boiler books on Amazon HERE. His latest book, Lessons Learned: Understanding Boiler Wiring Diagrams, is available HERE. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.
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    40 mins
  • How Duct Tape Got Its Name (and Why It Shouldn't Be on Ducts) - Short #264

    How Duct Tape Got Its Name (and Why It Shouldn't Be on Ducts) - Short #264
    Nov 4 2025

    In this short podcast episode, Bryan explains how duct tape got its name and why it shouldn't actually be used on ducts. Duct tape is a versatile home DIY-fix tool, but despite its name, it wasn't initially made to seal ducts at all.

    In 1943, we were in the thick of World War II, and ammo shipments were sealed with wax and paper tape. These were often not durable or difficult to open. Johnson & Johnson developed a tape with rubber adhesive on a cotton duck cloth backing (which was already widely used for military uniforms and tent fabrics). This new tape was nicknamed "duck" tape due to the material and its waterproof abilities (like the waterfowl). A woman named Vesta Stoudt informed President FDR about duct tape, and the War Production Board began using it in wartime supply packaging.

    After the war, America had a housing boom in the 1950s, which included the demand for forced-air heating and cooling systems. Marketers thought the tape could seal the ducts in those homes, so they changed the color to match sheet metal and rebranded it as "duct tape." In the 1960s, this tape was available in retail outlets with the "duct tape" branding.

    Unfortunately, in tests by the Lawrence Berkeley National Lab, duct tape failed miserably at sealing the ducts because the rubber adhesive dries out under heat, and dust weakens the adhesive. As a result, many building codes ban duct tape on ducts (spearheaded by California). Instead, UL-listed foil tape and mastic are approved for sealing ducts. However, duct tape still became famous for its versatility as a patching material. It's prevalent in pop culture and has been used in television shows and even in space.

    Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

    Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

    Subscribe to our podcast on your iPhone or Android.

    Subscribe to our YouTube channel.

    Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.
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    10 mins
  • The Art of De-escalation

    The Art of De-escalation
    Oct 30 2025
    In this comprehensive discussion, Bryan and Bert tackle one of the most critical yet underdeveloped skills in the trades: conflict resolution and de-escalation. They argue that poor conflict management is one of the primary reasons technicians lose jobs, damage team dynamics, and limit their career advancement. The conversation explores both customer-facing conflicts and internal team disputes, offering practical strategies grounded in real-world experience. The hosts distinguish between rational and irrational customer anger, noting that both require similar approaches—taking clients seriously, listening fully, and resisting the urge to immediately correct or defend. Bert emphasizes the importance of body language, describing how he physically leans into difficult conversations rather than backing away, making eye contact, and allowing customers to repeat themselves until they feel genuinely heard. Bryan adds that the "slow is smooth, smooth is fast" military principle applies perfectly to people problems—rushing to fix the emotional situation often prolongs the conflict, while patient listening typically resolves issues more quickly. When addressing internal team conflicts, they stress going directly to the person involved rather than gossiping or complaining to management. Both hosts acknowledge that ego, the need to be right, and past trauma can trigger fight-or-flight responses that sabotage productive conversations. They advocate for approaching conflicts with humility and a willingness to be wrong, focusing on the single most important issue rather than bringing up a laundry list of grievances. Bert shares that preventing conflict often means letting minor issues go while addressing patterns before they fester into major problems. The conversation concludes with practical advice about maintaining relationships after difficult conversations, recognizing that drawing back creates rejection while intentionally staying connected demonstrates genuine care. They emphasize that mastering conflict resolution isn't just about keeping your job—it's about becoming invaluable in your career and developing skills that serve you in every area of life. Topics Covered: Common sources of customer anger: feeling dismissed, not taken seriously, fear around property damage, and frustration with time and moneyThe difference between rational emotions (legitimate grievances) and expectation gaps (perceived as "irrational")Body language techniques for de-escalation: leaning in, maintaining eye contact, staying present rather than fleeingWhy interrupting customers to prove you're right backfires and escalates conflictManaging fight-or-flight responses and recognizing when fear drives aggressive reactionsThe importance of letting customers repeat themselves until emotional release occursInternal team conflict triggers: lack of recognition, perceived unfair workloads, misinterpreted communicationWhy going directly to the person involved beats gossiping or complaining to managementThe danger of storytelling and assigning motives to others' actionsPractical conflict resolution framework: prepare both parties, choose private settings, listen twice as much as you speak, and be willing to be wrongHow mastering conflict resolution makes you invaluable and accelerates career advancementMaintaining relationships after difficult conversations to avoid creating rejection Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android
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    1 hr and 7 mins
  • Legionnaires' Disease: The Cooling Tower Killer - Halloween Short #263

    Legionnaires' Disease: The Cooling Tower Killer - Halloween Short #263
    Oct 28 2025

    In this spooky Halloween short podcast episode, Bryan tells the story of the cooling tower killer: Legionnaires' disease.

    In the summer of 1976, the nation celebrated its bicentennial anniversary. The American Legion was holding its 58th annual convention at the Bellevue Stratford Hotel in Philadelphia, PA. In the days following the convention, doctors in Philadelphia started noticing dozens of Legionnaires in their hospitals with high fevers, chills, coughs, and difficulty breathing. Their symptoms resembled those of pneumonia, but patients deteriorated quickly, and antibiotics didn't work as expected. People became more ill, and 34 of them died. There were many theories, from food poisoning to novel viruses to bioterrorist attacks.

    The CDC investigated biological samples from patients and swabs from the hotel alike, but their findings were inconclusive. As news outlets sensationalized speculation over the cause of the illnesses, the disease was named after the unfortunate Legionnaires who suffered from it. However, the speculation would come to a close months later when CDC scientist Joseph McDade reviewed the samples and found a tiny, round-shaped bacterium living in the lung tissue of the victims. The bacteria would be named Legionella pneumophila.

    Investigators traced the bacteria back to the hotel's cooling towers. Cooling towers are essentially giant evaporative coolers and can create a mist. Legionella can thrive in the warm water of cooling towers, and the cooling towers dispersed the mist throughout the area, making hundreds ill. When water stagnates, bacteria can fester, but temperature is just as important as movement. As contractors, our maintenance procedures can save lives. In cooling towers, that maintenance entails regular cleaning, chemical treatment, and monitoring water temperature and flow.

    Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

    Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

    Subscribe to our podcast on your iPhone or Android.

    Subscribe to our YouTube channel.

    Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android
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    9 mins