In this episode of The Grid Dialogues, host Sudhi sits down with Steve Lupo, Managing Director for North America at Brilliant, to explore what it really takes to design a successful Advanced Metering Infrastructure (AMI) roadmap. From avoiding vendor lock-ins to balancing short-term operational goals with long-term modernization, Steve shares a pragmatic and forward-thinking approach to how utilities can plan, evolve, and future-proof their AMI systems. The discussion dives deep into:

• Why utilities should shift from long, rigid tech roadmaps to more agile planning models
• The importance of data strategy, actionable intelligence, and AI-driven insights
• How customer experience and engagement are becoming core to AMI success
• The role of regulatory collaboration and organizational culture in driving modernization
• What the next decade of AMI evolution could look like

Whether you’re a utility leader, data strategist, or technology partner, this episode offers actionable insights into building smarter, customer-centric, and resilient metering systems.

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Connect with Trilliant: https://trilliant.com/ info@trilliant.com

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In this episode, we dive into an important conversation: AMI Data for improving the customer experience and enhancing operational effectiveness. We discuss how Advanced Metering Infrastructure (AMI) data is changing the way utilities think about customer experience, and look at overlooked benefits beyond billing accuracy, like enabling time-of-use billing and optimizing the grid. We also address critical decisions around upgrading aging AMI systems, the importance of enterprise integration, the use of digital tools for meter rollout and maintenance, and how analytics are driving better business decisions. Finally, we explore how AMI data is shaping long-term strategies for building resilience, sustainability, and customer trust. Our Guest: Joining the discussion is Mark Henderson, President of Util Assist and a recognized leader in the North American utility space. Mark brings extensive experience in AMI, smart grid deployments, managed services, and utility modernization. Through his leadership, he has helped utilities transform operations, strengthen customer engagement, and navigate digital transformation. Mark has also worked as both a chief operating officer and a chief executive officer of municipally owned utilities in Ontario, Canada.

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