Generative AI for Customer Experience: From Basics to Advanced Applications
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Generative AI for Customer Experience: From Basics to Advanced Applications
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About this listen
Generative AI for Customer Experience: From Basics to Advanced Applications" offers a comprehensive guide to leveraging generative AI to transform customer interactions and experiences. Starting with the fundamentals of generative AI, the book explains how machine learning models like GPT, BERT, and others can be applied to enhance customer service, personalization, and engagement. It covers practical examples of chatbots, virtual assistants, content generation, and dynamic product recommendations, illustrating how businesses can use these technologies to drive customer satisfaction and loyalty.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.