From The Ritz-Carlton to Pest Control: A Leader's Journey to 5-Star Service and Culture
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From The Ritz-Carlton to Pest Control: A Leader's Journey to 5-Star Service and Culture
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Summary
In this episode of the Equiscape Insider; Grass to Gratitude podcast, host David Whittaker interviews Jeff Dunn, Co-President of Northwest Exterminating. They discuss Jeff's journey from the Ritz-Carlton to leading a successful pest control company, emphasizing the importance of customer service, leadership, and community involvement. Jeff shares insights on service standards, team empowerment, and the impact of the Good Deed Team on company culture. The conversation also covers marketing strategies, the significance of acquisitions for growth, and reflections on coaching youth sports as a means of personal and professional development.
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