Ready to rethink what “IT support” means? We bring back entrepreneur and Pointech founder Austin Ramsey for a candid, high-energy conversation about turning technology into real business outcomes. Austin shares how a boutique, strategy-first model beats the old sales playbook by starting with listening, mapping how revenue moves, and designing systems that deliver peace of mind. The stories land close to home: a chance furniture pickup reveals a failing phone system that’s bleeding revenue; a next-day temporary fix and a thoughtful rebuild turn chaos into reliability and long-term growth.

We dig into Austin’s evolution from solo founder to project leader and partner, including a behind-the-scenes look at a 20,000-square-foot, state-of-the-art surgery center where he served as lead project manager for connectivity and infrastructure. From owner items and compliance to vendor coordination, he explains how large builds succeed when someone owns the details and protects the timeline. Along the way, he breaks down his signature mindset: crush the box to remove limits, then think beyond big to keep momentum after milestones. That approach creates intrapreneurs—team members who innovate from within—and aligns IT with the business instead of the ticket queue.

AI threads through everything we cover: using tools like ChatGPT and Gemini to accelerate writing, design, and problem-solving without outsourcing judgment. Austin shows where AI saves hours, where it can mislead, and how to balance speed with verification. If you care about practical technology strategy, operational calm, and a smarter way to scale, this conversation is your playbook for 2026.

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To help you to navigate the home buying and mortgage process, Jonathan & Steve are currently licensed in Tennessee, Florida, Georgia, South Carolina, and Virginia, contact us today at 423-491-5405 or visit www.jonathanandsteve.com.