In this episode, I sit down with Jeremy, the founder of Evolve—a wellness facility on a mission to make wellness more accessible and affordable for everyone. We talk about his unique membership model, the real challenges behind staffing and operations, and why community is such a driving force in the wellness space. Jeremy also shares powerful insights on franchising, customer experience, and the future of wellness innovation—reminding us how important it is to stay adaptable and focused on delivering real value.

Takeaways

• Evolve aims to make wellness services accessible to everyone.
• The membership model allows for flexible pricing based on usage.
• Staffing challenges post-COVID have influenced operational strategies.
• Franchising is approached with a focus on community and support.
• The ideal customer is anyone looking to improve their wellness.
• Creating a social wellness space enhances the customer experience.
• Efficiency in operations is key to maintaining affordability.
• Customer service is prioritized to ensure a welcoming environment.
• Future innovations will be based on customer needs and trends.
• Lessons learned include the importance of pacing growth in franchising.

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