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Experience Cloud 101 with Jarrod Kingston of IBM

Experience Cloud 101 with Jarrod Kingston of IBM

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 Episode DescriptionOn today’s episode of Serious Insights for Salesforce Admins, we’re talking about a tool so universal that we believe all intentional admins should learn how to use it: Experience Cloud.“Experience Cloud is something that any admin should frankly learn. A great way to do it is [to] build your own site and share what you're doing,” says Jarrod Kingston, Solution Engineering Leader at IBM and a master at using Experience Cloud to its full potential.Experience Cloud does a lot more than cultivate relationships and improve experiences for your customers — it’s a platform that can foster community.Jarrod joins Host Kristi Campbell, Senior Salesforce Admin & Salesforce MVP, on this episode of Serious Insights to talk about how Experience Cloud can help companies grow, and what to expect in the future as Salesforce continues to add features.Listen to this episode to learn: The many use cases of Experience CloudHow Experience Cloud makes licensing simpleWhy all admins should know how to use Experience Cloud ##Episode Summary It’s no secret that Salesforce has developed a lot over the years. There are now specialized products or platforms for just about any sector that may find it useful, from automotive to finance. But on today’s episode of Serious Insights for Salesforce Admins, we’re talking about a tool so adaptable and universal that we believe all intentional admins should learn how to use it: Experience Cloud.Experience Cloud does a lot more than cultivate relationships and improve experiences for your customers. With available features like help centers, account and partner portals, and flexibility for creating your own personalized features or layering other products, it’s a platform that can foster community among your team as well as your customers.“Experience Cloud is something that any admin should frankly learn. A great way to do it is [to] build your own site and share what you're doing,” says Jarrod Kingston, Solution Engineering Leader at IBM and a master at using Experience Cloud to its full potential.Jarrod joins Host Kristi Campbell, Senior Salesforce Admin & Salesforce MVP, on this episode of Serious Insights to talk about how Experience Cloud can help companies grow, and what to expect in the future as Salesforce continues to add features. ##Key Takeaways Experience Cloud can meet your needs. One of the best things about Experience Cloud is its flexibility. There are plenty of options for both a web developer who wants to add custom features on the backend and an admin in control of the design. It features tons of ready-made templates and layout options to correspond with your company’s needs and branding. Experience Cloud also easily integrates with other programs your company may be using, like Lightning Experience and Lightning Web Runtime (LWR).Experience Cloud goes beyond experiences — it helps create community.  When we think about “community” in the Salesforce space, the first thing that comes to mind is something like Trailblazer. But what if we could share that community experience with our customers?That’s exactly what Experience Cloud does. It’s a platform that’s easy for both admins and customers to use, allowing your organization to grow into it over time. With everything from account portals to help centers that will enable your team to smoothly communicate with customers, it’s made for building community.Learning Experience Cloud is the perfect starting point for intentional admins.  Experience Cloud is flexible and has a wide range of use cases, which is why it’s such a useful tool for intentional admins to learn. Mastering a universal tool Experience Cloud will make you a standout candidate for just about any company that uses Salesforce.Jarrod recommends a number of helpful resources for mastery, including Phil Weinmeister’s guide to Experience Cloud and courses available on Pluralsight.##Featured Guest: Jarrod Kingston of IBM💥 What he does: Solution Engineering Leader at IBM.💻 IBM on the web: Twitter | LinkedIn 🔗 Jarrod on the web: Twitter | LinkedIn | Trailblazer🧠 Jarrod’s big idea: “I think Experience cloud is something that any admin should frankly learn. And yeah, a great way to do it is [to] build your own site and share what you're doing.” ##Episode Highlights  Key excerpts from the episode transcript💡 What is experience cloud?[04:11] “When it originally came around, Salesforce saw the need for this portal-type environment, where a customer could log in and interact with their data, in essence, but within this Salesforce framework [...] It was this very basic portal experience, old Salesforce tabs, kind of the old Aloha environment look and feel. And then it really took off with the introduction of Community Cloud, which really blew things out of the water as far as what it used to be. And of course, just like Salesforce likes to do, they renamed it Experience Cloud, ...

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