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Host: Jarvis T. Gray, The Quality Coaching Co.
Guest: Matt Dusick, Vice President of Clinical Institutes, Providence St. Joseph Health

Opening Insights

• Matt Dusick shares the importance of gratitude as a core leadership mindset and describes a family ritual centered on reflecting on positive events and gratitude 01:36.
• Jarvis T. Gray discusses his own family’s gratitude practice and emphasizes creating intentional moments of reflection 03:00.

Matt Dusick's Role and Journey

• Oversees clinical institutes/service lines for Providence St. Joseph Health, one of the largest faith-based healthcare systems in the US, with a portfolio of $14 billion in net service revenue 04:35.
• Responsibilities include executive sponsorship of cardiovascular, oncology, neuroscience, women’s and children’s services, GI, robotics, ortho, and more 05:00.
• Entry into healthcare shaped by foundational family values and unexpected turns, including “lucky” opportunities that steered his career toward clinical leadership 06:18.

Leadership Trends and Clinical Leaders

• Excitement about the growing number of clinical leaders (e.g., physicians, advanced practice providers) taking executive roles to drive transformation in healthcare 10:52.
• Calls for more structured leadership training for clinicians stepping into leadership roles, emphasizing soft skills (empathy, listening) alongside technical skills 12:55.

The Human Side of Leadership

• Matt Dusick discusses pivotal leadership lessons, namely, that “culture eats strategy for breakfast”—culture and people matter as much as strategy and data 14:28, 15:20.
• Shares a personal story highlighting the emotionally charged spectrum experienced daily in healthcare settings, from moments of joy to moments of loss, underscoring the need to see the humans behind the data 17:25.

Influences and Key Lessons

• Credits his wife, Judy, a healthcare executive, for insight: “When vision and reality have a baby, that’s strategy” 20:30.
• Stresses making the “party” of leadership inviting so others are eager to join the work 21:19.

Challenges and Opportunities in Healthcare

• Biggest challenge: Critical workforce shortages across all healthcare roles, such as physicians and nurses; recruitment difficulties highlight a looming crisis predicted long ago 22:04.
• Biggest opportunity: Leveraging creativity, new care models, technology (AI, telehealth, virtual care), and ecosystem thinking to meet care needs despite workforce constraints 23:56.

Rapid Fire Round

• Inspiration: Deep sense of accountability and being part of an effective, supportive team 25:40.
• Advice: “Proceed until apprehended”—be bold 27:40.
• Reflection: Focus on influencing the wide middle of stakeholder bell curve rather than trying to please everyone 28:03.

Connect With Matt Dusick

• LinkedIn: Matt Dusick
• Podcast: “Providence Heart Matters” (no longer producing new episodes, but past episodes available) 33:48.

Contact / Follow-up

• Reach Matt Dusick on LinkedIn.
• Access past episodes of “Providence Heart Matters” for insights into cardiovascular care.

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Send us Fan Mail

Host: Jarvis Gray, The Quality Coaching Co.

Guest: Ariana Reinhart, Founder, Balanced Soul Awakening

Episode Highlights

Ariana's Journey

• Ariana Reinhart shares her early experiences with spiritual communication, how she tried to suppress her gifts, and ultimately embraced her path as a healer and coach 00:00.
• She discusses the impact of visions and premonitions on her well-being and her decision to start her own spiritual and healing journey 00:14.

Building Balanced Soul Awakening

• Ariana Reinhart recounts her professional background in healthcare and psychology, detailing how her blend of these perspectives influences her practice 01:37.
• She describes the challenges she faced with burnout, toxic relationships, and personal growth, which now inform her work with clients 03:49.

Core Mission and Offerings

• Empowering burnt out women to reclaim energy, confidence, and love, enabling lives filled with peace, joy, and authenticity 05:48.
• Upcoming workshop: "Break Free from Burnout—Rewire Your Mind for Peace and Power," a free masterclass co-hosted with Lacey Enger 06:31.
• Practicum offering: Free and discounted sessions of the Evolutionary Alchemy program, focused on quantum field work and spiritual activations 07:56.

Differentiators

• Unique dual background in healthcare and holistic spiritual healing 10:04.
• Deep personal empathy for the pain points of burnout and emotional suppression, plus intuitive and energetic modalities 10:55.

Values in Practice

• Importance of self-awareness and authenticity in all client relationships and transformational work 11:37.
• Vulnerability and personal truth as keys to genuine connection and growth 13:41.

Ariana's Vision of Success

• Success means living authentically, helping as many people as possible, and increasing visibility through public speaking and retreats 14:19.

Business Growth & Strategy

• Goals for the next 90 days: increasing visibility, collaboration, and refining service offerings 15:36.
• Highlights the role of networking, launching a podcast, and starting to work with practice clients 16:05.

Expert Strategy Insights from Jarvis

• Strategic planning: hone the market dominating position and avatar
• Offer development: focus on corporate wellness packages for healthcare executives and their teams 27:03
• Lead generation: leverage LinkedIn for executive outreach and utilize live workshops/online events 29:53
• Referral programs and joint ventures with aligned health and wellness businesses
• Structured coaching packages (3, 6, and 12 month options) to meet monthly revenue goals 36:06

Stay Connected with Ariana

• Instagram: @Balanced Soul Awakening
• LinkedIn: Ariana Reinhart
• Podcast: "Reclaiming Me" on Apple Podcasts

Key Takeaways

• Integrating healthcare and spirituality can offer a unique and transformative coaching perspective.
• Focus on self-awareness, authenticity, and deep empathy as foundational business values.
• Strategic planning, niche targeting, and

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• Suleima Salgado shares her guiding leadership mindset, "It's not about being in charge. It's about taking care of the people who you're in charge of."

• Suleima Salgado discusses her journey from front-desk bilingual translator in public health to leadership in telemedicine (02:36).
• Passion for public health and the value of seeing direct impacts in the community (03:05).
• Telemedicine as both an access tool and a means of making healthcare more efficient and patient-centered (00:12, 15:16).

• Trends of note:
  • Integration of Virtual Reality (VR) in telemedicine, especially for pediatric and senior populations (04:43).
  • VR pilot programs in Puerto Rico for older adults, tackling depression through immersive cultural experiences (05:16).
  • AI’s emerging role in telehealth, including provider notes and patient intake (09:36).

• Telemedicine usage has fluctuated post-pandemic but is here to stay (06:50).
• Main challenge: Integrating telehealth into existing workflows and EHRs (14:40).
• Barriers to adoption:
  • Lack of awareness/reimbursement and coding confusion (16:12)
  • Ongoing broadband and technology access gaps (16:41)

• Pivotal moment: learning to let go of previous roles that no longer fit and embracing change, especially for a better work–life balance through telehealth (10:49).
• Key advice from a mentor: “Your opinion matters, your perspective matters… If you don’t share your insights, the room loses the opportunity to hear your perspective” (13:11).
• Encouragement to leaders: use your voice, don’t stay quiet (20:14).

• Telemedicine can create access benefits for small healthcare businesses and practices, including in rural communities (18:03).
• Suggests utilizing Telehealth Resource Centers for best practices and models (18:30).

• "Crucial Conversations: Tools for Talking When Stakes Are High" by Stephen Covey (21:09)
• "The Survival Guide" (on dealing with difficult people and conversations) (21:27)

• Suleima Salgado is excited about expanding telemedicine’s maternal, infant, and child health applications (23:17), and personal growth through the Leadership Gwinnett program (22:33).

• LinkedIn: https://www.linkedin.com/in/suleimasalgado/
• Website: gpth.org

Is your healthcare organization ready to excel with Lean Six Sigma? Take our quick Readiness Assessment to uncover strengths and improvement opportunities for quality, safety, and efficiency

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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.