Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience
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Episode #9 - Customer Experience Principle #8 - You only manage part of the customer's experience
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Don't think for one second that one organisation has the ability to control the customer's experience. Going on holiday is so much more than booking a flight...
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.