Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link
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Episode #6 - Customer Experience Principle #5 - Customer Experience is as strong at the weakest link
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About this listen
You can give a customer a series of brilliant interactions, but if the most important ones are poor, you can ruin the entire experience. Moments of Truth and the Peak-End rule come into play.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.