Delve into the tales of a true leader-adventurer! In this episode, Sandra welcomes Heather Arthur—a corporate executive, leadership coach, and adventure-driven leader. Together, they explore how extreme travel, presence, and reframing fear can transform how we lead, decide, and grow—at work and in life.

We talk about:

• Why fear and excitement feel the same in the body—and how to reframe them
• “Just breathe” and “one step at a time”: practical tools from shark dives and mountain treks
• Lessons from Papua New Guinea, Mongolia, Morocco, Bhutan—and bringing them into the boardroom
• Moving beyond the “numbers game”: sponsorship vs. mentorship to close the 124-year gender gap
• Imposter syndrome, visualized: invite her along—but keep your hands on the wheel
• Presence and gratitude as antidotes to anxiety and overdrive
• Saying yes to yourself: the mindset behind Heather’s Say Yes Movement podcast and leadership philosophy

Whether you’re scaling a career mountain or navigating daily uncertainty, this episode blends vivid stories with evidence-inspired practices to help you lead with courage, curiosity, and calm—one intentional breath and one bold step at a time.

Our guest this week:

Heather Arthur is a dynamic customer experience and sales industry expert with over two decades of experience. Currently, as the Vice President, Global Client Experience Centre at Scotiabank. Heather has been recognized as one of the Top 30 Contact Centre Leaders in CX to follow in 2025. An award-winning professional and certified Neuro-Linguistics Programing practitioner, Heather is also the host of the Say YES Movement podcast, motivating and inspiring individuals and organizations to reach their full potential.

Heather’s LinkedIn can be found here.