CyberVersed episode 48 is Part 2 of our focus on the MSP Community. Mandy Haeburn-Little is joined by Michelle Ohren, Director of the Cyber Resilience Centre for the West Midlands, Wayne Selk, VP, Cybersecurity Programs & Executive Director, GTIA ISAO, and Patrick Milford, the newly appointed Cyber Resilience Centre (CRC) Lead.

Michelle shares her experience working with the MSP community. She believes they are essential to the ecosystem, where all stakeholders are focused on the same outcome: helping businesses avoid becoming victims of cybercrime. Michelle explains how she opened the conversation with MSPs to encourage them and explain why they are better equipped to support the SME community when they work together. She also cites an excellent example of an MSP referring a client to the CRC to ensure they received the best possible service for the budget they had available.

Patrick outlines his new role as CRC Lead and his aim to ensure a consistent approach across the network, enabling them to support the SME community at scale. He then discusses his experience working with MSPs as the Director of the Cyber Resilience Centre for the South East. He explains why they were pivotal in reaching many SMEs in the region. He also outlines the benefits of the CRCs being vendor-neutral.

Turning the focus back to his new role, Patrick emphasises that strengthening MSP relationships will be a primary focus for the entire CRC Network going forward. He also provides a valuable example of how the South East CRC has developed a strong working relationship with a large MSP in the South East region following an introduction at the recent GTIA ChannelCon EMEA Conference in London. South East CRC is now working closely with them, delivering joint webinars to their clients; it is an excellent example of how these collaborations are starting to pay dividends.

Wayne goes on to talk about the importance of trust. He acknowledges the great work the CRC Network has done in building trust, so that MSPs are now not just willing to work with the CRC Network but actively seeking opportunities to collaborate in the future.

Patrick talks about the National Engagement Strategy and how it will focus on driving behavioural change, encouraging SMEs to adopt Cyber PATH services and explore Cyber Essentials and Cyber Essentials Plus. Patrick sees MSPs as a vital element of this engagement strategy and welcomes the NCSC's recent guidance about what to look for when selecting an MSP. Wayne agrees with Patrick's assessment but goes further, explaining why SMEs must enquire about an MSP's processes for ongoing maturity and continuous improvement. All three agree that the NCSC's MSP guidance, combined with greater trust and confidence across the entire ecosystem, will enable SMEs to receive the proper expert advice.

Michelle Ohren provides an update on the new West Midlands Cyber Hub based at Millennium Point in Birmingham and agrees to come back to the CyberVersed to explain their work in more detail.

Links:

Cyber Security Resilience Bill

NCSC - Choosing a Managed Service Provider

West Midlands Cyber Hub