Episode 4: Not All Expertise Lives in SharePoint - The Introvert's Guide to KM with Maggie Starkey
Failed to add items
Add to basket failed.
Add to Wish List failed.
Remove from Wish List failed.
Follow podcast failed
Unfollow podcast failed
Episode 4: Not All Expertise Lives in SharePoint - The Introvert's Guide to KM with Maggie Starkey
-
Narrated by:
-
By:
About this listen
In this episode, Brittany and Rachel sit down with Maggie Starkey to talk about the real work of knowledge management — the part that lives in relationships, not just repositories.
They explore why interpersonal skills are core KM capabilities, not “nice to have” extras. From building trust and practicing active listening to navigating layoffs and organizational change, this conversation centers on the human side of knowledge work.
Maggie shares insight on resilience, the emotional weight KM professionals often carry, and why the value of KM isn’t always immediately visible — but is absolutely critical to long-term business success. They also dig into the impact of AI, the challenges of knowledge transfer, and what it means to protect expertise when people move on.
If you care about trust, connection, and making knowledge work actually work — this one’s for you.