Episode 2: How Customer Success Managers Can Work Smarter with AI
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to Wish List failed.
Please try again later
Remove from Wish List failed.
Please try again later
Follow podcast failed
Unfollow podcast failed
Episode 2: How Customer Success Managers Can Work Smarter with AI
-
Narrated by:
-
By:
About this listen
In this episode of “Work Smarter with AI,” Krishna and AI-cohost Jessica explore how Customer Success Managers (CSMs) can use Generative AI to streamline workflows, reduce manual tasks, and improve customer satisfaction.
We quickly recap Episode 1 and then deep-dive into the CSM role, covering:
– Managing and leading the customer service team
– Developing and implementing customer service policies
– Monitoring customer health & renewals
Top GenAI Use Cases Discussed
- Customer Renewal Risk Report Generator
- Customer Service Policy & Procedure Design
- Team Coaching & Performance Improvement Plans
No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.