In this episode of Project Gamma, Warner Moore sits down with Ray Bohac, serial entrepreneur, technologist, and Co-Founder & CEO of Spearfish.AI. Ray has built multiple companies from zero to one, including CallCopy (Uptivity), and now he’s redefining how contact centers understand their customers through AI.

We explore the hard-earned lessons of a 5× founder, the real meaning of product-market fit, how to avoid costly scaling mistakes, and the hidden operational signals inside customer conversations that companies never knew how to measure…until now.

Ray explains why contact centers sit on a goldmine of unstructured data, how Spearfish extracts actual intelligence instead of vanity metrics, and why concepts like Time to Relevance can save millions in churn and service inefficiencies.

Whether you’re a founder, technical leader, AI practitioner, or customer experience professional, this episode gives you a new lens for building better companies and for truly understanding customers.

Books Mentioned:

Give and Take — Adam Grant

The Innovator’s Dilemma — Clayton Christensen

Mastering the Rockefeller Habits / Scaling Up — Verne Harnish

The 7 Habits of Highly Effective People — Stephen Covey

💡 Guest: Ray Bohac

Reach him on LinkedIn: https://www.linkedin.com/in/raybohac/

🎙 Hosted by Warner Moore

Technologist, cybersecurity leader, and Founder of GammaForce

👉 Learn more about GammaForce: https://gammaforce.io