Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business
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Episode #10 - Customer Experience Principle #9 - Customer Experience doesn't belong anywhere within your business
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About this listen
Different parts of the business can often lay claim to the 'ownership' of the relationship with the customer, but which part of the business should own Customer Experience Management?
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.