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Uwe Kleinschmidt is the Founder of AutoTech IQ, and today shares stories of growing up in East Germany. He also brings up how service advisors need to utilize AI to improve their technical expertise and lean into their people skills. He and Mike also talk about the importance of customer education, and Uwe explains how empowering customers with clear information leads to higher approval rates and better shop retention.

Timestamps:
00:00 Uwe Helped Bring Down the Berlin Wall?

04:14 Mike Doesn't Listen to Podcasts Anymore

08:01 Reality Behind the Facade

11:55 Dual Citizenship Made Easier

16:35 "AI Dependency Dumbs Down Skills"

20:06 DVI's Potential in Customer Education

24:39 "Educating on Filter Cleanliness"

25:42 "Empowering Autonomous Decision-Making"

31:06 "Improved Workflow for Service Shop"

35:20 "We Are the Problem"

36:01 Building Trust with New Customers

42:01 Empowering Motorists Boosts Approvals

43:35 "Text-Only Customer Communication"

49:24 "Inspection Process Explanation"