Ep 2.5 - What Happens if You Take Loyal Customers for Granted
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Ep 2.5 - What Happens if You Take Loyal Customers for Granted
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About this listen
Can you think of a business that’s lost your loyalty? What was the final straw for you parting ways with them?
In this episode, I share an experience I had as a customer that explains why a business I used for many years recently lost my loyalty. I’m also giving you my CX insight on how you can retain your loyal customers to build a lasting legacy for your brand.
By the time you finish listening, you’ll learn:
The importance of offering customers flexibility and showing compassion
Why scripted responses can leave customers feeling unvalued
How to prioritize your new customers along with your loyal ones
What happens when you take long-time, loyal customers for granted
Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.
To snag our freebie, Audit & Amplify Worksheet, click here. It’s a great starting point for objectively reviewing your business’ various offer journeys and customer experience.
And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program!