Ep 2.4 - Why Going Beyond Default Solutions Builds Customer Loyalty
Failed to add items
Add to basket failed.
Add to Wish List failed.
Remove from Wish List failed.
Follow podcast failed
Unfollow podcast failed
Ep 2.4 - Why Going Beyond Default Solutions Builds Customer Loyalty
-
Narrated by:
-
By:
About this listen
What’s the best customer experience you’ve had this year?
In this episode, you’ll hear all about mine! I share the story of a recent stellar customer experience with my website hosting company — where they turned a less-than-ideal situation for me into a chance to cement my loyalty to their services further.
By the time you finish listening, you’ll learn:
The power of being proactive and attentive when addressing customer concerns
Why you should listen for comprehension, not just passively
When to offer tailored solutions to your customers
The impact of rewarding loyalty to build long-term customer relationships
Then, if you’re keen to learn more about customer experience and how harnessing it can change your online business, head to our website at https://scarlettandco.ca/.
To snag our freebie, Audit & Amplify Worksheet, click here. It’s a great starting point for objectively reviewing your business’ various offer journeys and customer experience.
And if you want to dive even deeper by becoming a CX pro yourself, check out our CX Certification Program!