In this episode of Shipup Talks, we sit down with Chloe Pascal, Global Head of Marketing at @nostosolutions, to discuss all things e-commerce innovation and Nosto’s Intelligent Commerce experience platform. Tune in to discover: 🤖 How Nosto harnesses AI to drive intelligent product recommendations, increasing customer engagement by 20% and improving conversion rates by 15%. 🌍 The growing role of sustainability in eCommerce: Nosto has integrated sustainability features, enabling merchants to promote greener choices, and has seen a 30% increase in engagement from brands leveraging these tools. 🤝 The importance of partnerships in Nosto's growth, with collaborations contributing to a 25% increase in market share in key regions like the UK. 📻 Subscribe to our Shipup Talks podcast on Spotify and Deezer so you don't miss any of our upcoming episodes. ⭐ If you enjoyed this episode, please consider subscribing and leaving a comment. At Shipup, our mission is to reveal the successes, challenges and trends in e-commerce 🚀 Shipup Talks is a podcast proudly brought to you by Shipup.

Join us for another episode of Shipup Talks: Ecommerce Podcast as we dive into the future of customer care outsourcing with George Lorrain, Expansion Manager at Onepilot. In this episode, discover: 🤖 How Onepilot harnesses AI to successfully manage spikes in customer tickets, up to 20X standard influxes, without hiring additional staff. 💡 Tips and tricks on ensuring GDPR compliance when outsourcing, from tracking all interactions and accesses across a brand to carefully selecting what exactly brands should outsource, from phone to live chat. 📈 Onepilot’s advice for improving customer subscription rates while gaining valuable product feedback, with Onepilot contributing to a renewal rate of +90%. ⭐ If you enjoyed this episode, please consider subscribing and leaving a comment. At Shipup, our mission is to reveal the successes, challenges and trends in e-commerce 🚀 Shipup Talks is a podcast proudly brought to you by Shipup.

In this episode of Shipup Talks, we sit down with Matthew Jacques, Global Partnerships Director at ZigZag Global. Matthew shares his expertise in e-commerce and how returns management is becoming a key factor in customer satisfaction. Watch to discover: 📊 How AI and data analysis allow merchants to anticipate customer behavior, enabling more tailored services. Currently, over 75% of online shoppers check a retailer’s returns policy before making a purchase, underscoring the need for efficient returns systems. 💰 Strategies to retain revenue with returns. ZigZag helps retailers save up to 40% in return costs with features like QR codes and consolidated returns. During peak seasons, they handle up to 50,000 returns daily, enabling retailers to manage inventory and reduce environmental impact at scale. 🌱 How online retailers can improve the sustainability of their returns: retailers using ZigZag's platform have cut return-related carbon emissions by up to 50% by leveraging their global network of return centers, ensuring products are sent to the nearest location for restocking or recycling. ⭐ If you enjoyed this episode, please consider subscribing and leaving a comment. At Shipup, our mission is to reveal the successes, challenges and trends in e-commerce 🚀 Shipup Talks is a podcast proudly brought to you by Shipup.