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When looking for solutions to friction, are we just overlooking the obvious? If we design work around the humans, if we communicate better and if we show more empathy, surely we can remove some of the unwanted friction we face? Humans are vital for the running and development of our workplaces, and creating friction free workplaces from a place of love, even in disagreement is our guest's focus.

We are joined by the incredible Kim Tuohy, who runs Belvista Studios. Kim shares her thoughts and experiences when implementing human-centred design both for big businesses and with her own team. This episode is one of love and kindness, which offers a new lens for the Learning From The Edges research.

Be sure to listen out for Kim's PAUSE framework that helps us to be more aware and less emotional in our reactions:

Pause for an opportunity

Assess what's happening

Understand the true reality

See a better way

Experiment for a better outcome

Then pause again.

To further the conversation find Kim on the following:

Kim Tuohy linkedin.com/in/kim-tuohy
Website belvistastudios.com

And finally, we are now coming to the end of our year-long research, or are we? Do you have a story about friction at work which needs to be shared? Do you have a new lens we have not looked through? Get in touch and let's talk!

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Learning from the Edges is hosted by Michelle Parry-Slater, Director, Kairos Modern Learning.

Michelle is the author of The Learning and Development Handbook - a practical guide for all professionals looking to offer effective, efficient, enjoyable and engaging people development, but not sure where to start. This book is full of practical tips and advice. Written by a practitioner for practitioners, this is urgent reading for anyone working in people development.

Join us with your thoughts on Twitter @LearningEdges and connect with Michelle on LinkedIn/michelleparryslater

Purchase your copy of The Learning and Development Handbook: thelndhandbook.com

Work with Kairos Modern Learning: kairosmodernlearning.co.uk

Podcast production by Liam Gardner Record and Repurpose