EP 2 — Your Client Experience Is Falling Apart (Here’s Why)
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EP 2 — Your Client Experience Is Falling Apart (Here’s Why)
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About this listen
Invisible chaos is expensive — not just financially, but emotionally, energetically, and operationally. In this episode of the Trust Leaks™ Podcast, Sandra breaks down how small, unnoticed glitches inside a business compound over time and ultimately show up as client churn, missed opportunities, and a reputation that doesn’t reflect the true quality of your work.
Sandra also introduces one of her core frameworks: the foundational systems she calls trust scaffolding — the structures that hold your client experience together and prevent chaos from leaking into your delivery.
You’ll learn:
- Why most “big problems” started as something tiny and ignored
- How invisible chaos creates stress, confusion, and inconsistency
- The role of your trust scaffolding in stopping problems before they start
- How micro-systems improve retention, referrals, and overall client happiness
- The early warning signs that your business is silently slipping
- What to fix first when you feel overwhelmed or buried under tasks
- Why simplification and structure are your best growth levers
This episode is a must-listen if you want to run a business that feels calm, consistent, and trustworthy — on the inside and the outside.
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