E2: The Psychology of Queueing
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E2: The Psychology of Queueing
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About this listen
There’s more to queueing than standing in line. Deep psychological strategies are employed by businesses and organisations to ensure that customer experience is optimised. So what does this look like? Sinead Gillett and Philip Macartney mull over psychological strategies for queueing in airports, theme parks and night clubs before applying what they’ve learned to virtually queueing in taxi and ridehail apps.
This episode is brought to you by iCabbi.com and Moovex.ai
Chapters
(00:00) Queuing in Mobility
(02:54) The Psychology of Queuing
(06:07) Cultural Perspectives on Queuing
(09:53) Managing Expectations in Queues
(12:59) Queuing in Theme Parks
(16:12) The Value of Queuing in Nightclubs
(20:11) Virtual Queuing in Ride-Hailing Apps
(27:11) The Importance of Managing Queues