Are you losing deals because you’re quoting one-off projects like repeat customers—or treating repeat clients like strangers?

Most sales strategies focus on chasing more leads, but the real wins often come from mastering the leads you already have. In this episode, we dive into the subtle—but powerful—differences between quoting for first-time clients versus repeat customers, and why small adjustments can dramatically boost your close rates.

By listening, you’ll learn how to:

1. Build trust and create value with one-off clients to increase your chances of closing the deal.
2. Deliver consistent, exceptional value to repeat customers and avoid letting laziness hurt your relationships.
3. Apply the “1% better” approach to quoting and customer interactions, turning small improvements into bigger revenue.

Tune in to discover the key tweaks in your quoting process that can transform both first-time and repeat client wins.

New episodes every Monday, Wednesday and Friday.

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Or email Ben if you would like to get in touch: hello@strongersalesteams.com

This podcast helps the entrepreneur, founder, CEO, and business owner in the trade, construction and industry segments, regain focus, build confidence, and achieve measurable results through powerful sales training, effective sales strategy, and expert sales coaching—guiding every sales leader, sales manager, and sales team in mastering the sales process, optimizing the sales pipeline, and driving business growth while fostering leadership, balance, and freedom amidst overwhelm, stress, and potential burnout, creating lasting peace of mind and smarter decision making for every California business and Australia business ready to scale up with excellence in sales management.