E11. Reduce and prevent returns in your ecommerce business with AI
Failed to add items
Add to basket failed.
Add to Wish List failed.
Remove from Wish List failed.
Follow podcast failed
Unfollow podcast failed
E11. Reduce and prevent returns in your ecommerce business with AI
-
Narrated by:
-
By:
About this listen
Customers returning your products is a problem. An expensive problem.
Learn how to tackle returns the right way by paying attention to the data that matters, so you can prevent your growing rate of returns and scale your business.
In this episode, Navjit Bhasin, CEO and Founder of Newmine, joins Diane Burley to discuss why retailers need to address increasing return rates.
Retailers have an expectation to match the liberal return policies of big box giants like Amazon and Zappos – an unrealistic expectation for growing ecommerce retailers. Bhasin talks about ways retailers can utilize data to prevent these returns from taking place, and using his product Chief Returns Officer can drive returns reduction.
Navjit Bhasin is the CEO and Founder of Newmine, a company that tackles high return rates in the ecommerce space to ensure profitability for retailers at every point of the customer journey – with no takebacks. As a veteran entrepreneur and active angel investor, he has worked with several global retailers and consumer brands to transform their consumer experience.