E11: Exploring Meaningful Connections in Customer Experience & Team Dynamics with Greta Rapinett
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E11: Exploring Meaningful Connections in Customer Experience & Team Dynamics with Greta Rapinett
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About this listen
In this episode of Your People First, Jonathan Mifsud sits down with Greta Rapinett, an expert in customer experience and team dynamics, to uncover the essentials of creating meaningful connections. Together, they discuss what it takes to build a cohesive experience across all customer touchpoints, emphasizing intentionality, empathy, and the role of internal culture. Greta shares insights into how aligning company values with customer interactions can elevate team dynamics and customer satisfaction. Join us to gain invaluable insights on elevating customer experience and building stronger, intentional connections.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.