E 811: Winning Beauty Customers with Storytelling, Site Experience, and Loyalty cover art

E 811: Winning Beauty Customers with Storytelling, Site Experience, and Loyalty

E 811: Winning Beauty Customers with Storytelling, Site Experience, and Loyalty

Listen for free

View show details

About this listen

In this episode of Scaling Emerging Beauty, I'm joined by Sarah Gallagher—founder of e-commerce agency Gamma Waves and a marketing strategist behind powerhouse brands like Supergoop. Sarah has helped both emerging and established brands scale through digital optimization, brand storytelling, and smart consumer engagement strategies.

We explore:
✅ What makes a beauty brand story stick—and why clarity matters more than complexity
✅ How to optimize your website to boost conversion (spoiler: it's not just about design)
✅ The keys to customer retention and how to increase lifetime value through personalization
✅ How testing and A/B optimization unlock meaningful growth—even for smaller brands
✅ Lessons from scaling Supergoop pre-acquisition, and how loyalty programs drive repeat business

Whether you're refining your DTC site, launching new SKUs, or growing your loyal customer base, Sarah shares practical tips to help you build a better digital experience and tell your brand story with impact.

Listen now on Apple Podcasts, Spotify, or your favorite podcast platform!

Links:
📌 Connect with Sarah Gallagher on LinkedIn

📌 Check out Gamma Waves: https://gammawaves.io/

🔗 Monique Benoit on Instagram
🔗 Monique Benoit on LinkedIn
🔗 Scaling Emerging Beauty on Instagram
🔗 Scaling Emerging Beauty Website

🚀 Subscribe to Scaling Emerging Beauty for expert tips on growing your beauty brand!

No reviews yet
In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.