Don’t Lick the Buffet Tongs (And Other Management Philosophies) S1E20
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Don’t Lick the Buffet Tongs (And Other Management Philosophies) S1E20
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About this listen
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The elegant chaos of hospitality leadership reveals that your greatest challenge isn't occupancy or food costs, but preventing staff from doing something weird when you're not watching. This episode explores how witnessing a server lick their fingers before handling buffet utensils represents not just a food safety issue but a fundamental leadership challenge.
• Culture is built daily through behavior, tone, story and correction
• Laminated SOPs mean nothing if not modeled by leadership
• Pre-shift meetings are critical five-minute windows to realign, motivate and connect
• Correct with humor not humiliation to teach without scarring
• Small details define your leadership legacy both with team and guests
• Leadership means teaching the obvious and reinforcing the consistent
Join us at the University of Arkansas Hospitality Management Program, where we turn lessons into legacies.
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