Today’s guest is Jonathan Shroyer—co-founder of Quimbi.ai, an agentic CX platform turning support into action with Super Agent Engage, Insights, and Live Ops; and the Chief CX Innovation Officer at Arise (after selling his prior company, Officium Labs, to Arise in 2021).

A two-time founder and long-time gaming/e-commerce CX leader, Jonathan is recognized by WSJ’s CIO Journal among its Top CX Professionals and has been profiled by Forbes Councils and Exeleon Magazine for his industry leadership. He champions a “win or learn” ethos, builds outcome-aware systems that know the customer, decide the next best action, and execute anywhere, and helps brands compress time-to-value with easy, guardrailed implementations. Today we’ll dig into how his team is shipping short sales cycles, measurable FCR/CSAT lift, and real revenue impact across gaming and e-commerce.🏆 Esteemed Industry Accolades 🏆 • UK Parliament – Mahatma Gandhi Medal of Honour • Wall Street Journal – Lifetime Achievement Award • Forbes.com – Esteemed Contributor and Author • Forbes & Fortune USA – Top CX Professionals of 2022 • Forbes India – Top 10 Visionary Business Leaders of 2022 • Fortune India – Super 40 Companies & 40 Unstoppable Brightest Minds • Exeleon – 2022 Trailblazing CEOs • CIO Today – 2022 Futuristic Business Visionaries • TIM – Top 10 Unstoppable Business Innovators of 2022 • Outlook India – 2021 Inspirational Business Pioneers • Industry Era – Top 10 Transformative CEOs to Watch for 2021 • The Silicon Review – Top 50 Game-Changing Companies of 2021 • CIO Bulletin – 50 Best Companies on the Cutting Edge 🥇 Prestigious Industry Awards 🥇 • CCW – Outstanding Customer Experience in Remote Contact Center Strategy • World Series, Global Customer Centricity – Best-in-Class Customer Experience Strategy • North American Customer Centricity – Best CX Strategy Winner & Top 3 in Customer Centric Culture, Business Change or Transformation, Employee Experience • IXCA 21 – Finalist for CX Visionary of the Year, Best CX Transformation, Best CX Strategy • Peer Awards – Innovating Customer Engagement with Technology, Masterful Customer Engagement Strategy • Frost and Sullivan – Exceptional CX Strategy & Coveted Mary Poppins Award • International Resilience Awards – Unparalleled Culture of ExcellenceGet in touch:

Quimbi.aihttps://www.linkedin.com/in/chiefcxofficer/