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Designing Services that Work for Families

Designing Services that Work for Families

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In this episode, we hear about the process of designing and implementing the Family Links project, an 18-month test of concept aimed at improving school attendance and engagement in the Inverness High School ASG through flexible, holistic family support.

The speakers discuss the importance of voice, empathy, strong relationships, collaboration, and strategic investment to think differently about and overcome the challenges in the current system and support families to thrive.

This episode was recorded on 26 September, 2025.

Resources –

Family Links: https://thrivingfamilies.org.uk/how-we-help/family-links/

Family Links project leaflet: https://thrivingfamilies.org.uk/wp-content/uploads/2024/11/Family-Links-Leaflet-final-edit.pdf

Family Links one year summary report: https://drive.google.com/file/d/1knpkaNiVBdw2-xR0lDsMNupUvs_7d5-h/view?usp=sharing

Promise Design School opportunities and facilitation tools: https://thepromise.scot/supporting-you/design-school/

Speakers –

Sandra Brown, Family Links Project Manager, Highland Whole Family Wellbeing Programme

Isabelle Struckmeier, Family Links Worker with Care and Learning Alliance (CALA)

Tom Boyd, Promise Delivery Partner, The Promise Scotland

Clare Morris, Promise Delivery Partner, The Promise Scotland

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