Designing Experiences That Stick: Aegon’s CX Journey with Claire Bristowe
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Designing Experiences That Stick: Aegon’s CX Journey with Claire Bristowe
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About this listen
In this episode of the XI Café Podcast, we sit down with Claire Bristowe, Connecting with Customers Programme Manager at Aegon, to explore how Aegon is designing experiences that make a real difference to customers’ lives. From reshaping customer journeys to embedding a culture of empathy and insight-led decision making, Claire shares practical lessons from the frontline of CX transformation.
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