Stop letting outdated front office practices like unchecked voicemails and messy sticky notes cost your dental practice thousands in lost new patients. Richard May of Mango Voice reveals how implementing an AI receptionist and standardized notes solves the massive 35% missed call crisis facing the average practice.

In this interview episode of Dental Unscripted, hosts Mike Dinsio and Paula Quinn talk to Richard May about the future of dental VoIP systems and how Mango Voice uses AI to capture leads and streamline front-office operations. This discussion is critical for any dental startup or established practice focused on reducing overhead and achieving higher profitability in dentistry.

What You’ll Learn to Boost Your Dental Practice Revenue:

• The painful truth: The average dental practice is still missing around 35% of their calls.

• Why voicemails are "dying"; only 27% of missed calls actually leave a message, and they are typically less than fifteen seconds long.

• How the Margo AI receptionist converts missed opportunities by engaging callers in conversations longer than three minutes 92% of the time.

• How AI Notes standardize conversation summaries (eliminating the need for sticky notes) and log them directly into your Practice Management Software (PMS).

• Gaining powerful call analytics, including a score (positive/negative/neutral) and transcripts, to coach your team on phone skills.

• Why Mango Voice provides free phone numbers and service for dental startup credentialing, avoiding critical upfront costs.

• Insights into the future of AI in dentistry, focusing on outbound solutions like recall scheduling and insurance verification.

Guest Expert: Richard May from Mango Voice.
Richard discusses how Mango Voice offers comprehensive voice over IP (VoIP) service, hardware, and innovative AI components designed specifically to enhance the front office experience for dental practices. His company is dedicated to solving real problems in the dental industry by focusing on efficiency and support, not replacement.

00:30 Introduction to Mango Voice: VoIP, Overheads, and Startup Solutions
07:23 Eliminating Sticky Notes: AI Notes, Standardization, and Multilingual Support
12:32 The 35% Missed Call Crisis: Why Voicemail Is Failing vs. AI Receptionist Margo
18:28 Automation and Team Support: Front Office Burnout & In-Efficiencies
26:33 The Visual Advantage: A "Drag-and-Drop" Call Funnel & New Marketing Funnel Tracking
34:28 Shark Byte Prediction: The Future of AI in Outbound Motions (Recall & Verification)

Dental startup owners and Established dentists seeking lower front office overhead, dental entrepreneurship focused on lead capture, and anyone interested in dental software and new technology solutions that fight front office burnout.

Links: 🔗 Learn more about Mango Voice:
https://get.mangovoice.com/nextlevelconsultants

🎙️ Subscribe to Dental Unscripted:
https://dentalunscripted.com/#sign-up

ABOUT THE HOSTS:

Mike Dinsio and Paula Quinn

Together focus on consulting the practice ownership journey. Their podcast covers vital aspects of a practice's lifecycle, including starting up, buying, and running a successful dental practice. They are the founders of NEXT LEVEL CONSULTANTS. FInd out more about working with them here: https://nxlevelconsultants.com

Topics Explored on This Podcast: dental practice management, AI receptionist, dental VoIP, dental business, growing a dental practice, dental software, dental practice hacks, dentist tips, future of dentistry, profitability in dentistry, dental startup, dental ownership, dental solutions, missed calls, sticky notes, front office burnout, dental industry, dental practice revenue, business of dentistry, dental accounting strategies, phone systems, practice management

AI Perio Charting achieves 8x ROI in 30 days with voice-activated technology. Shelley Mendoza reveals how Denti AI eliminates manual charting, reduces hygienist burnout, and boosts production.

Voice-activated AI technology is transforming dental practice management by solving the periodontal charting crisis that's plagued hygienists for decades. Shelley Mendoza, VP of Enterprise Solutions at Denti AI with 25+ years of clinical and DSO experience, shares how practices complete full perio charts in 3-5 minutes instead of 20-30 minutes while achieving unprecedented financial returns. Discover how automated staging, grading, and clinical documentation are reducing overtime costs, improving insurance claims approval rates, and keeping hygienists in the profession longer.

02:21 The periodontal charting problem costing dental practices money
04:02 Voice-activated AI perio charting: complete charts in 3-5 minutes
07:07 Training and implementation: navigational commands for hygienists
08:00 Achieving 8x ROI within first 30 days of implementation
10:24 Automated staging and grading eliminates manual calculations
14:18 Ergonomics and cross-contamination solutions for dental hygiene
16:22 AI scribe technology: real-time clinical documentation
17:56 Auto-charting integration with practice management software
19:13 Financial impact: reducing overtime and improving staff retention
21:42 Insurance claims approval through visual documentation
24:32 Future of dentistry: AI transformation predictions for next 2 years

Subscribe to Dental Unscripted on Apple Podcasts and Spotify for weekly insights on dental practice ownership, technology implementation, and business growth strategies. Leave a 5-star review on Apple Podcasts to help more dental professionals discover actionable solutions for their practices. Join our community on Instagram @dentalunscripted and share your biggest takeaway from this episode!

Related Episodes:

• Dental AI Phone Management Systems: https://share.transistor.fm/s/c50703ca
• Cloud Software Integration Strategies: https://share.transistor.fm/s/8cb6cee9
• Staff Retention Solutions for Dental Practices: https://share.transistor.fm/s/bc7c1cc2

Discussion Questions for Engagement:

1. What percentage of your hygiene appointments currently include full periodontal charting?
2. How much overtime are your hygienists working to complete clinical documentation?
3. What's your current insurance claims approval rate for periodontal therapy?
4. How has technology adoption impacted staff retention in your practice?
5. What AI solutions are you currently considering for your dental practice?

RESOURCES & LINKS:

Denti AI Demo: https://denti-ai-demo.gr-site.com/
Contact Shelley Mendoza for exclusive Dental Unscripted listener demos and special pricing

VISIT NEXT LEVEL CONSULTANTS: https://nxlevelconsultants.com
Expert dental practice consulting for startup, acquisition, and practice optimization

Dental Unscripted: https://dentalunscripted.com
Weekly episodes on practice ownership, management, and growth strategies

Discover how AI-powered imaging boosts case acceptance by 40% and transforms patient education with Pearl AI's Jared PoVey. Mike Dinsio and Paula Quinn sit down with Jared Povey, Senior Partner Executive at Pearl AI, to explore how artificial intelligence is revolutionizing dental practice management and patient care. Founded by dentists for dentists, Pearl AI represents the future of dentistry—where technology enhances clinical accuracy, eliminates missed diagnoses, and dramatically improves case acceptance.

What You'll Learn:

• Why AI color-coding transforms gray X-rays into powerful patient education tools that boost case acceptance
• How top dental practices use AI as a "$50k hygienist that never calls out" for quality control
• The "trust but verify" approach that helps dentists maintain consistency even during end-of-day fatigue
• Why 35+ years of clinical experience still benefits from AI's second set of eyes
• How Pearl AI catches pathologies, fractures, and decay that human eyes miss—especially at 4 PM on Friday
• The critical difference between dentists who adopt AI versus those who get left behind
• Real-world implementation: training, team adoption, and integrating AI into daily workflow
• Why "dentists using AI will replace those who don't" in the next 2-3 years

Jared PoVey brings a dental software platform founded by dentists and built by practicing clinicians. Pearl AI's technology applies cutting-edge artificial intelligence to imaging softwares, helping thousands of practices improve diagnostic accuracy, case acceptance, and patient communication. The company was founded by an AI entrepreneur whose second company brought machine learning to dentistry after consulting with his dentist father.
🔗 Learn more with a DEMO: https://pearl-ai-demo.gr-site.com/

00:00 Introduction to Shark Bite Week
02:42 What is Pearl AI? Company Background
08:42 Why AI for X-rays? The Patient Education Problem
14:15 Case Acceptance: 40% Improvement with Color-Coding
19:30 Trust But Verify: AI as Quality Control
26:53 Addressing False Positives & Clinical Judgment
29:30 Future of Dentistry: Who Gets Left Behind?
32:22 Training & Implementation for Dental Teams
34:40 Final Thoughts: AI Won't Replace You, But...

KEY TAKEAWAY:

The business of dentistry is evolving faster than ever. AI isn't replacing dentists—it's creating two categories: dentists who leverage AI for speed, efficiency, and accuracy, and those who fall behind. This episode provides the exact framework for successful dental practice owners ready to adopt dental software that delivers measurable ROI while improving patient outcomes.

RESOURCES:
📍Learn more with a Pearl AI DEMO: https://pearl-ai-demo.gr-site.com

📍 Next Level Dental Consultants: https://nxlevelconsultants.com
📍 Dental Unscripted Podcast: https://dentalunscripted.com

💬 Subscribe to Dental Unscripted on Apple Podcasts and Spotify
⭐ Leave a Review on Apple Podcasts—it helps other dental professionals find the show!
📧 Join our community of dentists mastering practice ownership

RELATED EPISODES:

• Torch Dental: Cut Supply Ordering by 64%
• Future of Dental Technology Series
• Dental Practice Management Best Practices

DISCUSSION QUESTIONS:

1. How comfortable are you with AI analyzing your clinical diagnoses?
2. What's your biggest barrier to adopting new dental software in your practice?
3. Have you experienced the "4 PM fatigue" factor in diagnosis accuracy?
4. How do you currently handle patient education for complex treatment plans?

MORE PODCAST TOPICS:

dental practice management, dental software, future of dentistry, dental practice growth, AI in dentistry, dental technology, successful dental practice, dental practice tips, dentist tips, dental industry, practice management, how to run a dental practice, dental consulting, business of dentistry, dental entrepreneurship, dental career, dental practice challenges, case acceptance, patient education, dental imaging technology, x-ray diagnosis, profitability in dentistry