In this episode of Dealer Tech Talk, Simon walks through the 7 most common problems dealerships face with their DMS systems, and how to avoid them.

From hidden costs and compliance gaps to poor onboarding and clunky user experiences, these are the lessons every dealer should know before choosing or upgrading their system.

💡 Key takeaway: The best DMS fits your people and processes, not the other way around.

🎧 Tune in now and make sure your DMS works for you, not against

📥 Download the accompanying guide here: https://www.dealertechtalk.uk/guides

Dealer Tech Talk is proudly sponsored by:
DMS Navigator — improving efficiency, service, and profitability.
MyAutoCompanion — boosting retention, connection, and lifetime customer value.

In Episode 4 of Dealer Tech Talk, Simon Verona dives deep into one of the most transformative topics in the motor trade today: AI Agents — what they are, how they work, and why dealerships need to start implementing them now.

If you aren’t looking at AI in your dealership today, you’ll be outperformed by someone who is.
But it’s not about using AI… it’s about using it intelligently.

In this episode, Simon breaks down everything dealers need to know to get ahead.

Practical Takeaways for Dealers:

• Start with one workflow (service bookings or lead triage are ideal).
• Demand evidence from vendors: ROI, pilot results, audit logs.
• Implement AI where it enhances your people — not replaces them.

Listen, Learn & Level Up;

Dealer Tech Talk is proudly sponsored by:
DMS Navigator — improving efficiency, service, and profitability.
MyAutoCompanion — boosting retention, connection, and lifetime customer value.

Download the supporting guides:
https://www.dealertechtalk.uk/guides

What you’ll discover in this episode:

How AI agents like Johnny5 handle repetitive tasks and improve first-time responses.

The importance of knowledge management for effective AI.

AI in help desk operations and internal support.

Upcoming AI innovations, including voice assistants for instant customer interaction.

Advice for newcomers to technology and AI roles.

Sponsors:

DMS Navigator – Dealer Management System that boosts efficiency, customer service, and profits.

MyAutoCompanion – App that increases retention, keeps buyers connected, and improves lifetime customer income.

Downloadable guides and resources: www.dealertechtalk.uk/guides

🎧 Don’t forget to subscribe to Dealer Tech Talk on YouTube, Spotify, Apple Podcasts, or your favourite platform for more insights on technology transforming dealerships.