Customer Service Culture [EN] cover art

Customer Service Culture [EN]

Customer Service Culture [EN]

By: Paolo Fabrizio
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About this listen

 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economics Management Management & Leadership
Episodes
  • #50 Set up your digital customer service priorities now

    #50 Set up your digital customer service priorities now
    Feb 10 2026
    As a manager you have to make more and frequent decisions than ever. That's why setting up customer service priorities has become a critical skill: Paolo Fabrizio shares an eye-opening case where two postponed key decisions led to a pricy consequence.
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    17 mins
  • #49 5 elements of a winning Customer Culture path

    #49 5 elements of a winning Customer Culture path
    Jan 13 2026
    A growing number of companies have started considering Customer Culture (CC) as a priority. But how can they enhance it, internally and externally? Paolo Fabrizio unveils 5 key ingredients from his successful Customer Culture Academy. Listen and share this episode in your organization.
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    16 mins
  • #48 Are you an emotionally intelligent manager_

    #48 Are you an emotionally intelligent manager_
    Nov 4 2025
    If you're a customer service manager, being emotionally intelligent is the super skill you need to strengthen day by day in every conversation you have - in person or digital they be. Paolo Fabrizio shares two hands-on scenarios. Do any of them sound familiar to you?
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    18 mins
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