Customer Service Culture [EN] cover art

Customer Service Culture [EN]

Customer Service Culture [EN]

By: Paolo Fabrizio
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 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economics Management Management & Leadership
Episodes
  • #48 Are you an emotionally intelligent manager_

    #48 Are you an emotionally intelligent manager_
    Nov 4 2025
    If you're a customer service manager, being emotionally intelligent is the super skill you need to strengthen day by day in every conversation you have - in person or digital they be. Paolo Fabrizio shares two hands-on scenarios. Do any of them sound familiar to you?
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    18 mins
  • #47 Protect your customer service team from time theft

    #47 Protect your customer service team from time theft
    Oct 8 2025
    Time theft or withdrawal is an issue affecting many customer service teams' productivity and relationships. Nevertheless it often has silent symptoms...that's why Paolo Fabrizio shares an eye-opening example taken from his recent training & up-skilling sessions.
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    14 mins
  • #46 What you do when the customer reaches the CEO?

    #46 What you do when the customer reaches the CEO?
    Sep 9 2025
    In customer service it’s normal getting some complaints. What happens instead if the customer vents his frustration towards your top management or even the CEO? Paolo Fabrizio shares a case example where many departments worked together, but...[🎧 listen more]
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    19 mins
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