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Customer Service Culture [EN]

Customer Service Culture [EN]

By: Paolo Fabrizio
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 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economics Management Management & Leadership
Episodes
  • #45 The new balance after a rollercoaster AI year

    #45 The new balance after a rollercoaster AI year
    Jul 14 2025
    Especially in customer service operations, some organizations are changing their approach after experiencing a rollercoaster AI year. Because they have now more mature visions and goals. Listen to Paolo Fabrizio's insights and...two missing links!
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    18 mins
  • #44 Customers see internal communication issues

    #44 Customers see internal communication issues
    Jun 18 2025
    Customers notice what's not working well inside. Paolo Fabrizio shares an eye-opening case of how internal communication issues reflect themselves externally.
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    19 mins
  • #43 Avoid these slippery conversational hiccups

    #43 Avoid these slippery conversational hiccups
    May 20 2025
    Most customers are excellent service assessors because they detect any conversational hiccups and take them into account within their experience. Paolo Fabrizio share two case examples that occurred both in person and over digital support channels. Read full article here >>
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    17 mins
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