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Customer Service Culture [EN]

Customer Service Culture [EN]

By: Paolo Fabrizio
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 Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...Paolo Fabrizio Economics Management Management & Leadership
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Episodes
  • #42 Why you need more thinking customers

    #42 Why you need more thinking customers
    Apr 23 2025
    What do Charlie Chaplin and AI allucinations have in common? As Gen AI is re-shaping customer service models you need more thinking customers. Listen to this eye-opening episode thru Paolo Fabrizio's voice.
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    22 mins
  • #41 Even a young job applicant is a customer

    #41 Even a young job applicant is a customer
    Mar 25 2025
    Great Customer Culture pays off! A company has treated a young job applicant as a customer and after such a positive experience he accepted that job offer. Listen to Paolo Fabrizio's insights. https://bit.ly/Pod-EN-41
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    16 mins
  • #40 How to match customer support and sales

    #40 How to match customer support and sales
    Feb 12 2025
    Over the years there's been much talk about breaking down the silos between customer service and sales operations. From good intentions to facts: Paolo Fabrizio shares 2 cases where brands have leveraged both areas peculiarities getting solid outcomes. Read full article >>
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    22 mins

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