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Customer Satisfact and Loyalty (part 2)

Customer Satisfact and Loyalty (part 2)

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How do I measure customer satisfaction and loyalty? The Net Promoter Score. Learn how to use it in this episode of An Epic Business Exit.

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.