Customer Obsession is Your Secret Weapon with Kirsty O’Sullivan
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Customer Obsession is Your Secret Weapon with Kirsty O’Sullivan
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About this listen
Can customer obsession really drive sustainable growth, or is it just a buzzword?
Is your team aligned to create a seamless customer experience?
How do you turn data into actionable insights for better customer journeys?
In this episode of GTM News Desk, Kirsty O’Sullivan, SVP of Customer Experience at ZoomInfo, shares her insights on the power of customer obsession in driving growth. She discusses how aligning sales, marketing, and customer success teams can create a unified customer journey, why data plays a crucial role, and how fostering a customer-first culture is key to long-term success. Don’t miss Kirsty’s proven strategies for building lasting customer relationships that lead to tangible, measurable impact.
Our sources from today’s headlines:
- Top 11 B2B Marketing Case Studies [2025]
- AI Voiced audio recaps “how do we feel about this?” (example)
- Chelsea Castle’s LinkedIn post
This episode is sponsored by ZoomInfo and produced in partnership with Share Your Genius