Customer Incivility: Customer and Employee Experience Covid Conundrum
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Customer Incivility: Customer and Employee Experience Covid Conundrum
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About this listen
WOW! You don’t want to miss this episode of Clued In: with Lou Carbone. Lou discusses a critical
issue impacting businesses, the workforce and recovery from the Pandemic and the complexities of Employee Experience.
Customer’s co-produce experiences that impact Employee Experience. Lou calls for action to
urge Experience Management Professionals to evaluate the situation and begin to address
critical issues.
Please be sure to subscribe to Clued In with Lou Carbone. Lou brings an issue forward that is lurking in the background and perhaps overlooked that needs to be a priority... dealing with the effect on employees as a result of Customer Incivility.There are a wide range of customer incivilities that are impacting the workforce.
Look for a live webinar Lou will be hosting on the subject.