Difficult employee conversations are unavoidable, but avoiding them can cost your practice far more in the long run.

In this episode of FlightPlan: Quick Consults, Conversations That Count: Leading Through the Hard Talks, our panel explores the employee conversations leaders tend to avoid and how to handle them with clarity and intention. Topics include addressing toxic behavior even when an employee is highly skilled, aligning owners and practice managers around roles and expectations, and preparing for hard conversations that may take more than one discussion.

The episode closes with a focus on creating healthy feedback loops through curiosity, accountability, modeling expected behaviors, and giving grace.

Joining Brenda for this quick consult:

• Carol Hurst, LVT CVPM, CVJ, CCFP, Consultant, Encore Veterinary Consulting
• Brandon Hess, CVPM, CCFP, SHRM-CP, Veterinary Consultant & Practice Owner
• Josh Vaisman, MAPPCP, CCFP, Founder and Lead Positive Change Agent, Flourish Veterinary Consulting

Resources mentioned:

• Leadership Training Program with Encore Veterinary Consulting - https://encorevet.com/leadership-training/
• The Guide to Becoming a Leader in a Veterinary Hospital - https://www.thenestlearning.com/products/Guide-to-becoming-a-leader-in-a-veterinary-hospital.aspx

Thanks for listening!

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