If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

There are a lot of moving parts in a repair shop, opening the door to missing things. Don't let that happen to you. Learn more about Detect Auto

In this episode, Mike Allen and Matt Lofton talk about an up-and-down summer at Mike's small shop. Matt brings up the importance of setting clear goals and trigger points for accountability within the management team, and how Mike needs to act quickly on underperformance. Mike talks through recent staffing challenges, hiring decisions, and fine-tuning systems for both the front and back of house.

00:00 Striving for Consistent Excellence

05:24 Improving Customer Agreement Strategies

09:47 Performance Assessment and Action Plan

13:35 Performance Audit and Response Strategy

14:53 "Quick Solutions for Team Efficiency"

18:26 Rapid Impact on Underperformance

23:34 "Goal Setting for Revenue Efficiency"

25:53 "Optimizing Employee Impact on Revenue"

28:08 Optimal Employee Productivity Range

32:03 Service Revenue and Support Staff

36:52 Evaluate Sales Momentum

39:57 Optimizing Pre-Booking Appointments Strategy

42:52 "Easter Giveaways and Money Strategy"

45:29 Predicting Sales Opportunities

48:51 Sumo Suit Fun and Tips

Tekmetrics' business model of listening to customers' needs and implementing new systems makes them super shop-friendly. Start using them at your shop today HERE

Turnkey Marketing has made my life SOOO much simpler, AND they've helped keep the phone ringing. Do you need these two things too? Learn more HERE

Elite Worldwide is helping me make my shop elite. Monthly coaching with actionable goals and accountability, I need. I highly recommend them to you. See what they're all about HERE

In this episode, Mike and Bryan are joined by Erich Schmidt of Schmidt Auto Care. Erich talks about the time he nearly fell victim to an elaborate online truck sales scam and details the red flags that helped him catch it just in time. The guys also talk about their shared obsession with motorcycles, and Erich describes his diverse collection and the role riding plays in his life. Erich also talks about how his recent professional growth and industry networking have contributed to his business’s record success.

00:00 Meet Erich - He Likes Bikes

05:01 Motorcycle Collection Overview

07:10 Off-Road and Supermoto Passion

11:37 "Sunday Rides on Kentucky Roads"

14:39 Motorcycle Journey: New Orleans to Jacksonville

18:21 Efficient Workshop Equipment Organization

20:12 Technician Burnout and Tesla Hiring

26:14 Facebook Marketplace Truck Search

28:40 "Reluctant Road Trip Avoided"

31:59 Dealership Doubts and Financial Precautions

35:37 "Deciding Against Potential Scam"

38:08 Photo Theft at Florida Dealership

41:31 Mystery of Tipton Motorsports Location

45:52 Hiring Boosts Efficiency and Revenue

48:33 "Learning from Friends' Insights"

52:01 Passion for Automotive Industry Growth

54:16 Reflecting on Missed Business Opportunities

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

Nathan Ward and James Hornak recently opened Inconceivable Automotive in Raleigh, NC. Today, they tell the CRAZY story of how they became friends, fell into business ownership (starting by stealing a van off a man with Alzheimer's), and listen to advice from Mike. They all discuss openly the lessons they’ve already learned, such as the importance of clear communication, networking with other shop owners, and maintaining well-organized business processes from the outset.

00:00 "Morning Bloody Mary Bar"

03:48 Injury Recovery Leads to Adventure

07:12 General Repair: Passion Meets Profit

12:29 Balancing Workload and Priorities

13:49 Repo Equipment Bargain Success

18:10 Subcontracting Head Gasket Repair

22:28 Stick to Normal Procedures

24:21 "Building Connections with Elite Coaching"

26:55 Sumo Wrestling Match at ASTA

30:30 Business Partnership and Profit Sharing

35:20 "Starting a Small Business Guide"

36:59 Prioritizing Business over Income

40:00 "Convenient Truck Service Location"

44:43 Proactive Learner Praised

47:15 "Toys Indicate Business Struggles"

50:07 Electrical Misunderstanding Magic

53:59 "Shop Owner Confessions"