My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

I was SHOCKED when I saw the things I was missing the first time I used Detect Auto. Simple things, but easy to miss. Detect Auto helped clean that up for me, and they can for you, too. Use them HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Lucas Underwood and Jeff Compton join Mike today to stir the pot, reflect on Jeff cheating in the sumo wrestling match at the ASTA Expo, and how it's okay for shop owners to run their shop differently. The conversation also covers the constant push/pull of personal fulfillment vs the desire to make money for shop owners, and that for this industry to change, it starts with owners investing in themselves and their people.

Timestamps:
00:00 ASTA Sumo Wrestling Bout Recap

08:59 Short-Sighted Industry Tactics are Harmful

14:06 Challenging Traditional Auto Industry Tactics

16:52 "Embracing Unreasonable Hospitality for Change"

26:39 Communication in Workplace Performance

28:49 "Understanding Industry Challenges and Growth"

36:35 Front-End Inefficiency Costs Profits

41:01 Realizing Leadership and Business Skills

46:50 Failed Shop Sales Insights

52:10 Rediscovering Purpose After Feeling Lost

57:41 "Bobby, Send Mike Home!"

To learn more about how Tekmetric's software can change the future of your repair shop like it did for me, touch HERE

Turnkey Marketing takes the stress of doing something I'm not good at off my plate. And gives it to someone who is. Click HERE for more.

Elite Worldwide will keep you accountable and show you the road to shop success. They are for me. Find out how HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

Sunil Patel is the Founder and CEO of Tekmetric. Today, he and Mike unveil Tekmetric's new set it and forget it marketing solution, that allows shop owners to effortlessly bring in new customers with just the flip of a switch. Sunil even brings up that they are ready to dip their toes into the AI space with call scoring. If Sunil and his team aren't busy enough, in 2026 they are hosting their own industry event "Tektonic". Hear he and Mike talk about that and more today!

Register for Tektonic HERE!

Timestamps:
00:00 Simplified Marketing for Repair Shops

03:44 "Tekmetric: Efficient and User-Friendly CRM"

09:27 FCC Tightens Rules on Mass Texting

13:03 VoIP Call Scoring Development

14:22 Excitement for Analytics-Driven Technology

18:07 Inclusive Industry Conference Initiative

21:37 AI-Enhanced Vehicle Repair Orders

25:28 Digital Shift in Vehicle Services

28:12 "Digital Auto Repair Authorization"

33:45 Test Drive Disaster: Car Engulfed

35:31 Sunil with a confession

If you're like me and aren't good at marketing, don't do it on your own. Let the experts handle it. Touch HERE for more on Turnkey Marketing.

Tekmetric transformed my shop. Plain and simple. Want that for yours? Touch HERE

There are a lot of moving parts in a repair shop, opening the door to missing things. Don't let that happen to you. Learn more about Detect Auto

Mike Allen and Matt Lofton jump into coaching call number nine and talk mainly about how to increase sales at Mike's shop. Matt shares research from Brian Tracy, saying that service advisors MUST spend more time engaging with customers to boost closing rates. They also talk about the strategy of splitting repair estimates into more manageable repair plans and the value of setting customer expectations during intake.

Timestamps:
00:00 Increase Customer Interaction to Boost Sales

03:55 Finding Time to Exercise is HARD

09:50 August Repair Order Analysis

12:26 Sales Process Challenge or Estimation Issue?

17:24 Optimizing Sales and Inspection Strategy

19:17 Costly Repairs Lead to Car Disposal

22:17 Two-Stage Vehicle Repair Approval Process

26:55 "Impact of Tech Quote Changes"

28:31 Choosing Repair Strategies Effectively

33:06 Improving Preventative Maintenance Estimation

36:54 Importance of Effective Intake Process

40:33 Enhancing Customer Interaction Experience

42:35 Maximize Sales by Reducing Admin Tasks

45:22 Customer Engagement Improves Experiences

48:40 Addressing Customer Fear with Transparency