Welcome back to Commercial Kitchen Chronicles — The Original Foodservice Equipment Repair Podcast.

This episode is our official Year in Review, and it’s one of the most real conversations we’ve had all year. Pat Finley is joined by co-hosts Jason Latimer and Rich Ortega as we sit down to reflect on everything that went right, everything that went wrong, and everything we learned along the way.

With no guest and no script, we dig into the reality of life in the commercial kitchen equipment repair and HVACR world — from running service companies and managing technicians, to burnout, growth, family, customers, and the hard decisions that shape a career in the trades.

In this episode, we talk about:
• Wins, losses, and lessons from the past year
• Growing a service business and managing technicians
• Customers, expectations, and when to fire accounts
• Overtime, on-call life, and holiday service realities
• Training the next generation of techs
• CFESA, Top Tech Throwdown, and industry competitions
• Trade shows, AHR Expo, and networking in the trades
• Family life, work-life balance, and long-term goals
• Why relationships matter more than revenue
• What we’re changing — and what we’re doubling down on — next year

This is a raw, honest conversation about what it really takes to survive and thrive in the skilled trades. If you’re a commercial kitchen technician, HVACR tech, service manager, business owner, or someone thinking about getting into the industry, this episode will hit home.

Whether you’re running calls, running a business, or just trying to figure out what’s next — you’re not alone.

🐍 Episode Sponsor: Viper / Refrigeration Technologies

This episode is brought to you by Viper / Refrigeration Technologies — the tech-trusted brand behind industry staples like Nylog, Big Blu leak detector, Viper wet rags, and the chemicals and tools technicians rely on every single day.

Built by techs, for techs, Viper products help you work cleaner, faster, and smarter in the field. If it’s on our trucks, there’s a reason.

Learn more at Refrigeration Technologies and see why Viper continues to support the skilled trades and the technicians who keep kitchens running. 🐍

🎧 Commercial Kitchen Chronicles
Real conversations. Real technicians. Real life in the trades.

Refrigeration Technologies

https://www.refrigtech.com/

Commercial Kitchen Chronicles

https://commercialkitchenchronicles.com/

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#RefrigerationTechnologies 🐍

What does it really take to walk away from a 28-year corporate career and start over in the skilled trades?

In this powerful episode of Commercial Kitchen Chronicles — The Original Foodservice Equipment Repair Podcast, host Pat Finley sits down with Corrie Phillips, a commercial foodservice refrigeration technician who made the leap from the corporate world into HVACR and never looked back.

Corrie shares her raw, honest journey—from working behind a desk for nearly three decades to enrolling in technical school, taking a massive pay cut, and building a successful career in commercial refrigeration, warewashing, and kitchen equipment service. This conversation dives deep into what it’s really like to start over later in life, overcome imposter syndrome, and find purpose working with your hands in the trades.

This episode is packed with insight for:

• Anyone stuck in an office job dreaming of a career change

• New and aspiring HVACR or foodservice equipment technicians

• Women considering a career in the skilled trades

• Technicians navigating self-doubt, learning curves, and long days in the field

Corrie talks about learning the language of refrigeration, adapting to the chaos of commercial kitchens, building trust with customers, and why patience is one of the most important skills a technician can develop. She also shares how communication, customer service, and life experience can be just as valuable as technical knowledge.

You’ll also hear why refrigeration “clicked” for her, how mentorship and asking questions accelerated her growth, and why the trades offer financial freedom, job security, and real fulfillment—at any age.

• Transitioning from a 28-year corporate career into HVACR

• What it’s like starting over in the trades later in life

• Learning refrigeration, warewashing, hot side, and bakery equipment

• Overcoming imposter syndrome and self-doubt as a technician

• Why communication skills matter just as much as technical skills

• The reality of working inside busy commercial kitchens

• Women in HVACR and foodservice equipment repair

• Advice for anyone considering trade school or a career change

If you’re not using Viper, you’re working too hard.

Viper by Refrigeration Technologies is built for the exact messes we deal with every day in commercial kitchens. Viper cuts grease, cleans condenser coils, and melts the nastiest buildup off kitchen equipment. It’s food safe, powerful, and proven in the field by technicians who actually use it.

Throw a bottle of Viper on the truck and make your next service call easier.
Learn more at https://www.refrigtech.com/

Follow Corrie on social media:
Instagram https://www.instagram.com/coolergirl_corrie?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==

TikTok https://www.tiktok.com/@coolergirl_corrie?is_from_webapp=1&sender_device=pc

If this episode inspired you, share it with someone stuck behind a desk who needs to hear this story.

Commercial Kitchen Chronicles

https://commercialkitchenchronicles.com/

Welcome back to Commercial Kitchen Chronicles — The Original Foodservice Equipment Repair Podcast! Today’s guest is DJ Coblentz, the Lead Technical Trainer at Viega’s brand-new state-of-the-art Ohio facility. If you’ve ever pressed a fitting, installed MegaPress, fought with threaded gas pipe, or wondered what it’s like behind the scenes at Viega’s manufacturing and training center — THIS is the episode for you. DJ shares his journey from the field to the classroom, how Viega is reshaping the plumbing & mechanical trades, and why press technology continues taking over mechanical rooms and commercial jobsites everywhere. ⭐ What You’ll Learn in This Episode How DJ went from traditional plumbing work to becoming a lead trainer at Viega Behind-the-scenes insight on Viega’s new Ohio manufacturing + training hybrid facility Why press technology (Viega ProPress, MegaPress, copper press fittings) is dominating the industry How the trades provide financial freedom, career growth, and a lifelong skillset How training, apprenticeships, and vocational programs are reshaping the future of skilled trades Advice for young techs, plumbers, HVAC/R apprentices, and anyone entering the mechanical trades Why the branch connector, transition couplings, and MegaPress fittings are game-changing tools How Viega partners with contractors, students, supply houses, and trade schools 🏭 About Viega’s Brand-New Ohio Facility DJ walks us through: What Viega is now manufacturing in the U.S. (½”–1” copper 90s, couplings, repair couplings) Their upcoming MegaPress production line The unique catwalk tour that gives trainees a safe aerial view of real-time production Why U.S. manufacturing matters to the plumbing, mechanical, and HVAC/R trades How the facility is already impacting the local community and trade partners This is the only facility in the U.S. where manufacturing and training happen under one roof — and DJ gives us the inside scoop. DJ with Viega 🧰 DJ’s Favorite Viega Product You’ll love this part. DJ explains why the Viega Transition Coupling is one of the most underrated life-saving fittings in the industry — especially when dealing with old galvanized pipe, cast iron, copper, or PEX transitions in residential and commercial jobs. DJ with Viega 🧑‍🏫 Why Training Matters DJ breaks down: How Viega approaches modern technical training Why tradespeople benefit from both hands-on and virtual training (VTTs) Why humor, conversation, and real field talk create better learning environments How the trades can attract more young people and athletes with strong work ethics What keeps the trades fulfilling even when you leave fieldwork DJ with Viega 🚀 For Anyone Thinking About Joining the Trades DJ’s advice is clear: Try a ride-along Stay curious Invest in yourself The trades can change your life From buying a home to paying off college, raising a family, and building a meaningful career — DJ’s story is proof of the opportunity that lives in the plumbing & mechanical industries. DJ with Viega 📞 How to Sign Up for Viega Training You can learn more about in-person and virtual training by visiting: 👉 Viega.us (Find local reps, classes, and training centers) 👉 Ask your local supplier or Viega rep 👉 Join a Viega VTT (Virtual Tech Training) DJ with Viega ❓ Questions for the Audience Have you used Viega ProPress or MegaPress on gas lines, hydronics, refrigeration, or domestic water? What’s your favorite press-fitting time saver? Does your shop encourage training and apprenticeships? Have you visited a manufacturing facility like Viega’s before? What product or tool do you wish manufacturers would create next? Drop your answers in the comments — let’s talk shop.

Check out their website for all their upcoming trainings and more!

https://www.viega.us/en/homepage.html

Commercial Kitchen Chronicles

https://commercialkitchenchronicles.com/

This week on Commercial Kitchen Chronicles, Pat and Jason sit down with Rhydon Atzenhoffer — the Voice of Distribution, host of the HVAC R&D Podcast, and a guy who has lived HVAC life from the trenches to the top.

Born and raised in his dad’s heating and air business in the mountains of North Carolina, Rhydon worked his way up from rough-in crews to sales, project management, and eventually wholesale distribution. Today he’s an Account Executive helping contractors build better businesses while still keeping the roots of the trade at the center of everything he does.

In this episode we dig into:
• Growing up in the trades, learning social intelligence from his dad, and what early field life taught him
• What distribution really looks like behind the scenes
• How contractors and distributors can build stronger relationships
• The evolution of residential and light commercial systems — and why training matters more than ever
• HVAC R&D’s five years of Shenanigans and how the show has impacted the trade community
• Mental burnout, balancing passion projects, and staying motivated when life hits hard
• The future of contractors, distribution, and the next five years of HVAC R&D

You’ll also hear stories about racing museums, bourbon collections, pallet-jack shenanigans, crawlspace confessions, Canadian fans, and why HVAC friendships hit different in this industry.

And of course — a Viper ad read to kick things off, because the green stuff gets it done right the first time.

Whether you're HVAC/R, foodservice repair, in distribution, or just love real trade-life conversations, this episode delivers laughs, lessons, and plenty of truth.

Check it out — and support HVAC R&D, the #TradeCrew, and the people who keep this industry moving.

Brought to you by Viper from Refrigeration Technologies

Looking for the toughest chemicals in the game? Viper from Refrigeration Technologies has you covered. From coil cleaners to leak detection and everything in between, Viper products are designed by techs, for techs — built to handle the nastiest jobs without wrecking your equipment. If you want reliable performance, safer chemistry, and products that actually work the way they should, grab Viper and get after it.

Rhydon Atzenhoffer

https://www.hvacrnd.com/

Refrigeration Technologies

https://www.refrigtech.com/

Commercial Kitchen Chronicles

https://commercialkitchenchronicles.com/

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In this powerhouse episode of Commercial Kitchen Chronicles, Pat sits down with industry legend John Bettiga—a man whose career spans automotive and marine mechanics, semi-hermetic compressor rebuilding, commercial/industrial/marine refrigeration, grocery rack systems, Whataburger facilities, building controls, kitchen design, and supporting 150+ technicians across 17 states.

This is one of the most wide-ranging and knowledge-packed conversations ever recorded on CKC, and it’s loaded with real-world stories, technical insight, career lessons, and the evolution of the entire HVACR, refrigeration, hot-side equipment, and facility management landscape.

John walks us through:
• Starting as a teenage auto/marine mechanic
• Jumping into semi-hermetic compressor rebuilds in the 70s/80s
• Riding in a service truck, learning by fire, and being thrown at massive mechanical systems
• Working grocery store rack refrigeration with HEB
• Moving home and joining Whataburger as a refrigeration mechanic & electrician
• Learning hot-side “by force”
• Diving into electronics and board repair
• Running a refurb depot for fryers, grills, coolers, and beverage equipment
• Becoming a building engineer for an 80,000 sq ft headquarters
• Managing major remodels, rebuilds, and design projects
• Designing the kitchen layout Whataburger still uses today
• Being an early adopter of building controls (CPC/Emerson E2, RS-485 networks, automation)
• Supporting 150+ techs across 17 states with refrigeration, HVAC, and control-system troubleshooting

From 120º ship engine rooms… to rack systems with 300 lbs of lost refrigerant… to fryer redesigns… to the rise of communication-enabled commercial equipment—John has seen it all, fixed it all, and helped shape modern foodservice facility design.

If you’re into commercial kitchen repair, HVACR diagnostics, refrigeration systems, rack refrigeration, marine HVAC, building automation, hot-side equipment troubleshooting, facility innovation, EMS systems, commercial kitchen design, or technician development, this episode is a goldmine.

John drops deep topics like:
• How technicians should approach unfamiliar equipment
• Why electronics changed everything
• The truth about controls vs equipment failure
• The biggest skill gaps in today’s tech workforce
• Why ventilation is the silent killer of commercial kitchens
• What separates a “good tech” from a high-level tech
• How communication tech and remote troubleshooting are reshaping the trade
• Why seeking training—on your own—is the ultimate career cheat code

And of course… some wild stories:
• A grocery case explosion that launched a customer into her own shopping cart
• 120º boiler rooms inside oil tankers
• Construction crews building restaurants wrong and having to tear out walls
• Old-school ice machines that diagnosed themselves
• And plenty more…

This episode is the perfect blend of trade history, tech wisdom, design philosophy, field troubleshooting, and real-world storytelling from one of the most well-rounded professionals in the industry.

If you’re a technician, trainer, designer, engineer, or someone looking to grow in the foodservice equipment or HVACR world—this is a must-listen.

Proudly brought to you by Viper from refrigeration Technologies

“Hey Technicians! 👨‍🔧 👩‍🔧 Looking for products that were designed by technicians, for technicians? Look no further than Refrigeration Technologies. Their motto? Comfort through chemistry.

From super-sensitive leak-detection solutions that catch the tiniest refrigerant escapes, to their Viper coil-cleaners that blast away grease and grime—even around food zones!

Need rugged welding support, OEM-approved non-contaminating sealants, or full-suite HVAC/R chemical solutions? They’ve got you covered.

So next job? Gear up with Refrigeration Technologies. and work smarter, safer, better. Visit https://www.refrigtech.com/ and level-up your service game. 💪🔧

https://commercialkitchenchronicles.com/

In this powerful Young Guns episode of Commercial Kitchen Chronicles, host Pat Finley sits down with 26-year-old technician Jacob Caira, one of the brightest rising stars in the commercial kitchen and HVAC-R trade. Jacob’s story is a blueprint for what hard work, curiosity, and dedication can produce — even at a young age.

Born and raised in the countryside of Middle Tennessee, Jacob took the leap into HVAC-R early. During his senior year of high school, he enrolled in tech school at TCAT Clarksville, graduating from both programs in the same year. But while some students drift through their coursework, Jacob’s defining moment came when a teacher challenged him with one simple question: “Don’t you want more out of this?” That spark ignited a drive that still pushes him today.

Jacob began his career in the deep end — performing HVAC and refrigeration work for gas stations. Within months, he found himself responsible for nearly 100 locations after two senior techs quit, forcing him to learn fast and troubleshoot even faster. Trial by fire became his norm. Those early years taught him discipline, patience, and the ability to stay calm when everything is going wrong — skills that would become core to his success.

In 2022, Jacob transitioned into the commercial kitchen repair industry after discovering an entirely new world of equipment he never knew existed. Joining Whaley Foodservice was a turning point — he quickly gravitated toward Garland and UNOX equipment, falling in love with the complexity, logic, and challenge these systems bring. Today, he handles some of the busiest locations in the Nashville area, including Chick-fil-A, McDonald’s, and Wendy’s — thriving in the variety and unpredictability that comes with each call.

Jacob didn’t stop there. In under a year, he completed three CFESA categories — Steam, Gas, and Electrical — earning his Master Technician certification. For Jacob, it wasn’t just a patch — it was a badge of pride, a symbol of commitment, and proof that investing in your education pays off. He’s now preparing for his mechanical contractor’s license with an eye on future leadership roles in the trade.

Throughout the episode, Jacob and Pat dive into:
• The early lessons that shaped Jacob’s work ethic
• Why Garland became his go-to specialty and how he approaches troubleshooting
• The explosion of UNOX ovens across the country
• What older techs get wrong about the younger generation
• How sports mentality translates into technician success
• The value of staying calm, thinking clearly, and asking questions
• Why diversity in daily work keeps techs motivated
• Becoming a first-call problem-solver and achieving first-time fixes
• The future of A2L refrigerants and how younger techs can adapt
• The importance of mentors, even old-school beer-can-cold ones
• Why continuous learning is the real differentiator in this trade

Jacob’s journey is proof that the next generation of techs is not only ready — they’re hungry, capable, and redefining what the future of our industry looks like.

Whether you’re a young apprentice, a seasoned tech, a shop manager, or someone curious about the real stories behind the tools, this episode delivers insight, motivation, and genuine technician-to-technician conversation.

🐍 Looking for the toughest chemicals in the game? Viper from Refrigeration Technologies has you covered. From coil cleaners to leak detection and everything in between, Viper products are made by techs, for techs — built to take on the nastiest jobs without tearing up your equipment. If you want safe chemistry and performance you can rely on every single day, grab Viper and get after it.

https://www.refrigtech.com/

Commercial Kitchen Chronicles

https://commercialkitchenchronicles.com/

#CommercialKitchenChronicles #YoungGuns #HVACR #FoodserviceRepair #Garland #UNOX #Whaley #MasterTech #TechnicianLife #TradeCareers #BlueCollarPodcast #CommercialKitchenEquipment #CFESA #NextGenTechs

This week on Commercial Kitchen Chronicles, we’re joined by Troy Duff—a Virginia-based tech who’s carved out his own lane in the foodservice repair world. Troy started out as an electrician before taking a leap into the industry with Hobart, working alongside his grandfather who inspired his path. From running installs across Richmond and Norfolk to handling service calls, Troy climbed through the ranks and built a strong foundation in the trade.

Eventually, he broke out on his own and launched Chef’s Choice Restaurant Repair, a company he and his wife have been running since 2017. Like many small businesses, COVID reshaped the way they operated. He downsized, regrouped, and realized that keeping it small—just him and his wife—gave him exactly what he always wanted: more time. More time for his kids, coaching baseball and softball, hunting and fishing, and building a business that fits the life he values.

In this episode, Troy shares his story of growth, hard work, and choosing “memories over money." Take a listen and let us know:

👉 What part of Troy’s journey speaks to you?
👉 What would you have done differently?
👉 How has your own path in this industry shaped what you value today?

Tune in, drop your thoughts, and help shine a light on another great technician making an impact in the foodservice repair industry. 🎧🔥

Looking for the toughest chemicals in the game? Viper from Refrigeration Technologies has you covered. From coil cleaners to leak detection and everything in between, Viper products are designed by techs, for techs — built to handle the nastiest jobs without wrecking your equipment. If you want reliable performance, safer chemistry, and products that actually work the way they should, grab Viper and get after it.

https://www.refrigtech.com/

Troy Duff and Chef's Choice Restaurant Repair

https://www.facebook.com/Chefschoiceinc/

Commercial kitchen Chronicles

https://commercialkitchenchronicles.com/

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In this episode of Commercial Kitchen Chronicles, host Pat Finley and co-host Rich Ortega sit down with John Faust, President & CEO of Troubleshooter Mechanical Services and Electro Freeze of the Carolinas.

John’s journey is one of grit, service, and leadership — from his days in the U.S. Air Force avionics systems to a career in IT for Hilton Hotels, and eventually taking over the family mechanical contracting business that’s been running strong since 1989.

With over 30 years in the HVACR and commercial kitchen repair industry, John shares his story of stepping away, coming back after 9/11, and rebuilding the family brand stronger than ever. He talks about what it’s like to lead a team that services chain restaurants, government facilities, and major commercial kitchens, while also managing the exclusive Electro Freeze distribution for North and South Carolina — providing premium frozen dessert equipment to big names like Sonic, Arby’s, and Whataburger.

You’ll hear about:
• The lessons learned from balancing leadership and family legacy
• How Electro Freeze supports technicians and listens to real-world service feedback
• The evolution of HVACR and foodservice repair over the decades
• Why integrity, attitude, and hands-on leadership matter in this industry
• His thoughts on training, technician development, and the next generation of tradespeople

Plus, we dive into funny field stories, the importance of hiring for attitude over skill, and how to adapt leadership for today’s technicians.

🎧 Tune in and learn from one of the most respected leaders in the Carolinas — a man who’s done it all, from janitor to president.

—

🧪 Powered by Viper – Refrigeration Technologies
From coil cleaners to chemical solutions, Viper products are built by techs, for techs. Trusted across the HVACR and foodservice industry for safe, NSF-rated cleaners that keep systems running clean and mean.

https://www.refrigtech.com/

To learn more about John Faust

https://www.linkedin.com/in/john-faust-83674888/

🎧 Want to dive deeper into the world of foodservice repair? Check out CommercialKitchenChronicles.com — the home for all our latest episodes, industry blogs, training resources, and gear we use in the field. It’s your one-stop shop to stay connected with the community that keeps commercial kitchens running!

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