Cognitive Overload: The Hidden Killer in Your Restaurant’s Digital Experience
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Cognitive Overload: The Hidden Killer in Your Restaurant’s Digital Experience
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About this listen
Ever wonder why guests land on your ordering site, then vanish? It’s not a mystery—it’s cognitive overload. In this episode of Little Raps, Joseph Szala exposes how bloated digital menus, over-designed apps, and confusing checkout flows create mental friction that kills conversions.
What you’ll take away:
How digital confusion destroys guest trust
The 4 places where cognitive overload hits hardest
Simple ways to streamline your online ordering experience
Real-world UX tactics that actually drive sales
This is the episode every restaurant CMO, digital director, and founder needs in their ears.
🎧 Subscribe and stay sharp. Weekly drops that cut through the fluff and hit where it matters—brand, experience, and growth.
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