Claims Change, Empathy Remains
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Claims Change, Empathy Remains
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About this listen
During the 2025 Insurance Leadership Forum, Paul Kottler, president of U.S. Loss Adjusting for Crawford, discusses how claims adjusting has changed in recent years given the changing weather environment, and whether policyholder needs have changed as well. He also explains how advanced technology is being used in claims handling and what success looks like in this environment.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.