The conversation covers the importance of AI in hospitality, Josh's Halpern's expertise in bar operations, his role at Anheuser-Busch, identifying key industry challenges, the impact of chicken wings on business, the role of AI in hospitality and emotional currency, the use of AI to enhance guest experience, challenges and opportunities with AI and Shaquille O'Neal, and creating emotional experiences in Big Chicken and Fresh Brothers Pizza. The conversation covers topics related to creating lasting memories, improving hiring processes, learning from Craveworthy, challenges of restaurant tech, the value of trade shows, AI in hospitality, and preparing for an AI-enabled future. Key themes include the importance of authentic energy and hospitality, the complexity of restaurant tech solutions, and the need to isolate feeling vs. thought in business.

Takeaways

• AI's role in enhancing guest experience
• Emotional currency and its impact on hospitality Authentic energy and hospitality are essential for creating lasting memories
• The complexity of restaurant tech solutions requires careful consideration and optimization

Chapters

• 00:00 Introductions and Cold Weather Chatter
• 05:15 Identifying Key Industry Challenges
• 16:04 The Use of AI to Enhance Guest Experience
• 23:51 Creating Emotional Experiences in Big Chicken and Fresh Brothers Pizza
• 29:21 Learning from Craveworthy
• 35:24 The Value of Trade Shows
• 41:07 Preparing for an AI-Enabled Future

🎙️ Podcast Spotlight: ChatGTM Podcast S2 Ep 5: Toni Ronayne on Leadership, Fractional Roles & Community

We had the pleasure of speaking with Toni Ronayne about her journey from corporate leadership to founding her own company, The C Society. The conversation dives into the shifts, insights, and strategies shaping modern hospitality leadership.

✨ Key Themes:
• Embracing change & validation
• Early career leadership lessons
• The rise & impact of fractional leadership
• Community building & mentorship in hospitality
• Unique pressures for women in leadership
• Momentum, cross-pollination & setting up fractional leaders for success

💡 Top Takeaways:
• Hospitality leadership: Navigating dynamic change & priorities
• Fractional leadership: Essential in times of transformation
• Community building: Finding your tribe & fostering connections
• Validation & timing: Knowing when to pivot & embrace new opportunities

🕒 Episode Chapters:
• 00:00 – NRF Highlights & Introduction
• 05:57 – Early Career & Leadership Lessons
• 14:00 – Rise of Fractional Leadership
• 20:54 – Community Building & Transition to C Society
• 27:16 – Embracing Change & Validation
• 33:27 – Unique Pressures for Women in Hospitality Leadership
• 39:03 – Setting Up Fractional Leaders for Success

Toni’s insights remind us that leadership isn’t just about title, it’s about momentum, community, and impact.

#Leadership #FractionalLeadership #Hospitality #CommunityBuilding#Mentorship #CareerTransition

The conversation covers the impact of AI on the QSR industry, focusing on decision-making, operational efficiency, and staff experience. It also delves into the challenges and benefits of AI adoption, particularly in the context of product leadership and operational dynamics within the QSR industry. The conversation covers the importance of challenging AI models, the process of pivoting in product development, the future of drive-through technology, the significance of customer satisfaction, the role of customer obsession in product leadership, and the need for clarity in AI adoption. Each chapter delves into these themes, providing valuable insights and perspectives from the speakers.

Takeaways

• AI as a Decision-Making Tool
• Impact of AI on QSR Industry AI models should be challenged
• Pivoting in product development
• The future of drive-through technology
• The importance of customer satisfaction
• Customer obsession in product leadership
• The need for clarity in AI adoption

Chapters

• 00:00 Introduction and Event Discussion
• 05:28 AI in QSR Industry
• 14:30 Impact of AI on QSR Staff and Operations
• 19:37 New Bottleneck in AI Adoption
• 25:06 Pivoting in Product Development
• 31:36 Customer Satisfaction and Obsession
• 40:50 AI Tools and Product Mistakes