This episode is all about real transformation, the kind that improves systems, empowers people, and makes a lasting difference.

I’m joined by Iolanda Pereira, a proven CI leader with a track record of delivering serious impact across healthcare, logistics, and corporate sectors. From leading award-winning stroke pathway redesigns in the NHS to driving $2 billion in financial recovery in the global shipping industry, Iolanda brings a people-first, no-nonsense approach to improvement.

We talk about what it really takes to build a sustainable culture of continuous improvement, why trust and communication matter more than any tool, and how to lead change that actually sticks, wherever you work.

Key Takeaways:

1. People First, Always

   Continuous improvement isn’t about tools or processes, it’s about people. Respect, empathy, and trust are the foundations of any lasting change.

2. Culture Can’t Be Trained

   You don’t create a CI culture by running a course. It grows over time through consistent leadership, day-to-day behaviours, and a shared sense of purpose.

3. Real Change Needs Real Involvement

   Change works best when people help shape it. Mandating it doesn’t stick, involvement, ownership, and relevance do.

4. Communication Needs to Be Targeted and Ongoing

   One-size-fits-all messaging doesn’t work. Tailor it, keep it human, and don’t stop communicating once the project’s live, that's how trust and momentum are maintained.

5. Leadership Is a Mindset, Not a Job Title

   Everyone has a role to play in making improvement happen. The most effective cultures develop leadership at every level, not just at the top.

6. Sustainment Takes Commitment

   Without long-term focus and consistency, change fades. The goal isn’t just implementation, it’s building something that thrives when you're not there.

🔗Iolanda's Resources:

LinkedIn - linkedin.com/in/iolanda-leansolutions1

Website - https://iolandasolutions.com/

Find out more about Ever-So-Lean, working with us, and our learning programs at www.eversolean.com

Explore the Lean Competency System (LCS) - https://www.leancompetency.org/

Visit the BQF to learn more about the wonderful work they do - https://www.bqf.org.uk/

Enrol in the Online Improvement Kata & Coaching Kata Basics Course. Upskill your coaching skills with the ONLY Kata training created by Jeffrey K. Liker and Mike Rother! - https://toyota-way-academy.teachable.com/?affcode=43912_2uzhk5-x

If you’re enjoying the Ever-So-Lean Podcast, take a moment to rate and review it - it really helps more people find it, and your feedback genuinely makes a difference.